Had my oil changed and tires rotated. From the service department to the mechanics in back, everyone was thorough and very professional. I will definitely be going back for my next oil change.
Our third Nissan and the service department rocks! They help each other behind the scenes and have never just pushed stuff to do to my car on me unless absolutely needed. They truly are home of the nice guys!
Staff at Douglas Nissan were very professional and prompt. My daughter had to take the vehicle in for a recall. All of the staff treated her very kind and professional and they had the recall matter taken care of in an appropriate time period.
Great service at a good price Very friendly and professional.
I went to this dealership after being treated poorly at another dealer and this dealer and Chad my salesman went above and beyond to make sure I got the exact car I wanted for a great price! Will continue to do all my new car shopping here because of Chad!
Chad West is an outstanding asset to your company. Not only did he sell a new Rogue to my wife. He also takes care of my daughter for her vehicle needs.
If you are looking into getting a new car, ask for Bo Ellis! He is so kind and will make sure he puts you in something you love. He worked tirelessly for me, and now I have my amazing Rogue! All of the staff is so awesome!! Definitely recommend.
I just purchased a 2022 Nissan Rogue virtually. I visited 2 Nissan dealers in person and worked with 3 Nissan dealers virtually. I walked away from 3 deals and accept this one. Krista Krueger is an awesome salesman. She sent me videos of the truck. She answered any and all questions quickly. She was so helpful and friendly. The internet manager Rayford Jones and sales manager Michael Bahls ensured the deal was done correctly and quickly. Once the deal was done they offered free next morning delivery from Waco to Houston. The drivers Ed and George were here bright and early. They communicated a very slight delay. I got to play with the car a little before I signed papers. After my delivery, Krista was still offering assistance and service if needed. This dealership provided an exceptional all star experience. I highly recommend doing business here.
Best experience Ever. Chad West is awesome and truly cares. I love my new Murano.
Everyone was very nice and approachable, Chad really helped me out a lot and they really did their best to help me find what would work best for me and my family.
This is my 4th truck I have purchased from Douglas Nissan. Chad West is awesome and makes buying a vehicle a breeze. I also use the services department for all my needs. Will be back for number five!
No haggle, strait forward polite and informative people working. Didn’t try to talk me into something I didn’t want or out of what I did want. Worked hard to give me what I ask for in such a tough market.
For my first time visiting the location for an oil change, the staff made it easy, kept me informed and completed service in a decent time. Will return!!
Did a great job on car thanks guys
Trying to buy a car online, the one I wanted was sold but they told me about one that was coming in and I purchased it. They even delivered it to me and I live 45 minutes away. They also gave me a loaner while I waited for my car to arrive and be detailed. They are coming back to pick up my car to get inspected since it came from out of state and get the windows tinted. They are leaving me a loaner and will bring my car back to me. This was the best service I have ever received from a dealership. They get all my future business and I will be recommending them to all my friends.
Randy Glass was great to work with.
JR and the staff were extraordinary in helping me obtain a vehicle. I negotiated a good price for a great car and I am very pleased with my purchase.
It was fantastic! Everyone was very nice and super helpful. Now I know why they call Douglass Nissan Waco the home of the nice guys. Thanks again Chad West! 😁
We were looking for a new Armada, spoke with multiple dealers near me, either they want way over MSRP or they can’t even order it from Nissan. I started to look further away from us and found one at Douglass Nissan of Waco. I spoke with Ray Jones (internet sales rep), he told me he’s expecting one to be built that’s exactly the color and model I was looking for. I’ve left a $500 deposit for him to hold it for me. Since they are over 200 miles away and this entire transaction was done via phone, I was a little skeptical about it. But Bo Ellis (our sales rep) reassured us by keeping us updated with the status every step of the way. He took his time to show us all the cool features on our car. Overall, it was a very smooth and pleasant buying experience. Douglass Nissan of Waco is definitely the “Home of the nice guys”!!!
bought many vehicles here. ask for chad.
We shopped high and low for a Nissan Armada, couldn’t find a new 2022 anywhere around the Texarkana and surrounding areas, then we seen a add for Armada's in Waco, got in touch with them and they could definitely get what we’re looking for, they showed us a list of Armada’s and they could order it for us, so we dropped a deposit on the one we liked, and the wait began! 3 months and boom! We took a trip to Waco and we were dealing with a awesome salesman, Bo took great care of us and really hooked us up, so if you’re in the market for a new car and willing to take a trip to Waco, go see Bo! Bo knows Nissan! LoL
Service was provided in a timely manner!!
It was a great experience only issue was the length of time however I understand it was due to not enough vehicle maintenance staff however I’d still have my vehicle serviced again there
Scott is wonderful always has been. I was in and out. Getting a routine inspection done.
I took my car in for an oil change and tire rotation and I had other errands to accomplish while my car was being serviced. Douglass Nissan has a transport car that dropped me off and picked me up. My errands were accomplished.