This was an amazing car buying experience! My salesperson, Bo, was very helpful and knowledgeable while also not being pushy or overwhelming. I would certainly recommend coming here if you're looking to purchase!
Chad West was my salesman, and he is the best salesman I could ever ask for. He is a real blessing as far as I'm concerned. He made sure that I was comfortable with every detail of my purchase of my 2022 Kicks S, and his knowledge of the car and its financing were outstanding, especially since I am a retired teacher with a son in college, a wife with some age-related ailments on a fixed teacher's annuity. Though this may be my last purchase of a new car(I'm 67 years old), I will definitely recommend Douglas Nissan and Chad West to anyone who needs a great vehicle and an excellent salesman.
I came for an oil change, tires rotated & new windshield wiper blades, was told it could be an hour to hour and half wait but was there less than an hour. The service department is always friendly and enjoy the nice waiting area.
I just got my new 2022 Pathfinder Platinum - we had to wait 9 months for it but it was well worth the wait. The Sales Lady and the Sales Manager were awesome. Krista Krueger showed us everything about my new vehicle. We got there after 5:30pm and she was awesome to wait on us. Thank you again Krista. Stacey Ferguson
Oil change, completed in professional manne
My saleswoman, Krista Krueger, was awesome! The purchasing/financing experience was very smooth and streamlined. Krista was very patient while I vacillated on color choice, and at delivery, showed me how all the new electronics worked. I had several "operational" questions days later, and I was able to text her to get answers. She always replied in a timely manner and was enthusiastic in giving assistance. Thank you, Krista! Love my new Sentra!
They are always friendly and fast!!
Chad is an exceptional employee. He always goes above and beyond to help my family and I. Chad is very knowledgeable. He has excellent customer service skills. Chad is awesome!!
Chad was super knowledgeable and helpful. I would recommend Chad to any one who is looking for a new car. He was amazing to work with. This was the first new car I have bought in 20 years and Chad made the process very enjoyable.
The team is knowledgeable about their vehicles and everyone provides great service. This is our second car here based on a great salesman and product.
Chad West was Awesome he stopped and truly listened to what I was searching for and help get into my new Nissan Altima. I would recommend them to any one that wants an honest person and a great sales person!
Great, no pressure, experience. Everyone is friendly and knowledgeable. I definitely would recommend buying here.
I was able to get a brand new nissan frontier for an affordable price.
Everyone was nice and answered all of my questions. And Brandon explained how everything worked and told me where to go when I come for the oil changes and maintenance for the car.
I am on my third vehicle with Douglass Nissan in Waco and I will continue to deal with them. Buying a vehicle from Douglass is not just a business transaction when you walk away with a good feeling of honesty and fairness.
Went in for my 1st scheduled oil change and the staff and service advisor were excellent! They kept me updated on estimated time of completion and sent me a video of the diagnosis and recommendation. Definitely will be getting all my oil changes from Douglas. Highly recommend!
They are super nice
Didn't have an appointment but they were able to get me in. Waiting room is clean and snacks are offered. Free coffee is available. Service Attendant discussed what my car needed and what the cost included. Entire visit took about 2 hours. Cost was reasonable. Just wish they could have run my car through a car wash before I left.
Nissan was our first stop in the car-buying journey, and after going to several other dealerships, we were ready to head back to Nissan. No pressure, no run-around. Just upfront, friendly and professional. Chad was incredibly helpful and knowledgeable and worked hard to get my new car in a timely fashion. 10/10 experience.
My salesman Chad West saw that I was looking at trying to find something new, he contacted me and I was more than happy to tell him I would be by the next day. Chad has always made buying a new car pleasant. I have bought for him 3 times now and will continue.
I have been buying cars here for the last 4 years and always have a good experience with the people here
Had a 7:30am appointment on Wednesday morning. Arrived at 7:15 Tuesday night to just drop off and put keys in the night drop. The doors were all closed and there was no night drop box to be found. Even though the dealership was closed one of the salesman came outside to help me. He brought me in and had me talk to the sales manager. The sales manager called the service manager at home and provided him all my info. Received a call the next morning to verify the services I was wanting completed and the price. Received updates during the day and a call when the vehicle was done. When the sales tech went to drive my car up to the front he noticed my low battery notification was on for my key fab. He took my keys and replaced the battery for me. Overall great experience.
Great experience every time I visit. Super fast and efficient.
Nice staff. Very clean building !
Excellent sales person . Very knowledgeable about all information.