Best experience Ever. Chad West is awesome and truly cares. I love my new Murano.
Everyone was very nice and approachable, Chad really helped me out a lot and they really did their best to help me find what would work best for me and my family.
This is my 4th truck I have purchased from Douglas Nissan. Chad West is awesome and makes buying a vehicle a breeze. I also use the services department for all my needs. Will be back for number five!
No haggle, strait forward polite and informative people working. Didn’t try to talk me into something I didn’t want or out of what I did want. Worked hard to give me what I ask for in such a tough market.
For my first time visiting the location for an oil change, the staff made it easy, kept me informed and completed service in a decent time. Will return!!
Did a great job on car thanks guys
Trying to buy a car online, the one I wanted was sold but they told me about one that was coming in and I purchased it. They even delivered it to me and I live 45 minutes away. They also gave me a loaner while I waited for my car to arrive and be detailed. They are coming back to pick up my car to get inspected since it came from out of state and get the windows tinted. They are leaving me a loaner and will bring my car back to me. This was the best service I have ever received from a dealership. They get all my future business and I will be recommending them to all my friends.
Randy Glass was great to work with.
JR and the staff were extraordinary in helping me obtain a vehicle. I negotiated a good price for a great car and I am very pleased with my purchase.
It was fantastic! Everyone was very nice and super helpful. Now I know why they call Douglass Nissan Waco the home of the nice guys. Thanks again Chad West! 😁
We were looking for a new Armada, spoke with multiple dealers near me, either they want way over MSRP or they can’t even order it from Nissan. I started to look further away from us and found one at Douglass Nissan of Waco. I spoke with Ray Jones (internet sales rep), he told me he’s expecting one to be built that’s exactly the color and model I was looking for. I’ve left a $500 deposit for him to hold it for me. Since they are over 200 miles away and this entire transaction was done via phone, I was a little skeptical about it. But Bo Ellis (our sales rep) reassured us by keeping us updated with the status every step of the way. He took his time to show us all the cool features on our car. Overall, it was a very smooth and pleasant buying experience. Douglass Nissan of Waco is definitely the “Home of the nice guys”!!!
bought many vehicles here. ask for chad.
We shopped high and low for a Nissan Armada, couldn’t find a new 2022 anywhere around the Texarkana and surrounding areas, then we seen a add for Armada's in Waco, got in touch with them and they could definitely get what we’re looking for, they showed us a list of Armada’s and they could order it for us, so we dropped a deposit on the one we liked, and the wait began! 3 months and boom! We took a trip to Waco and we were dealing with a awesome salesman, Bo took great care of us and really hooked us up, so if you’re in the market for a new car and willing to take a trip to Waco, go see Bo! Bo knows Nissan! LoL
Service was provided in a timely manner!!
It was a great experience only issue was the length of time however I understand it was due to not enough vehicle maintenance staff however I’d still have my vehicle serviced again there
Scott is wonderful always has been. I was in and out. Getting a routine inspection done.
I took my car in for an oil change and tire rotation and I had other errands to accomplish while my car was being serviced. Douglass Nissan has a transport car that dropped me off and picked me up. My errands were accomplished.
Good sales service. Friendly service. Took care of all our needs. No problems.would recommend.
Was able to work with Chad great knowledge no pressure great overall experience. Would recommend him highly
This was an amazing car buying experience! My salesperson, Bo, was very helpful and knowledgeable while also not being pushy or overwhelming. I would certainly recommend coming here if you're looking to purchase!
Chad West was my salesman, and he is the best salesman I could ever ask for. He is a real blessing as far as I'm concerned. He made sure that I was comfortable with every detail of my purchase of my 2022 Kicks S, and his knowledge of the car and its financing were outstanding, especially since I am a retired teacher with a son in college, a wife with some age-related ailments on a fixed teacher's annuity. Though this may be my last purchase of a new car(I'm 67 years old), I will definitely recommend Douglas Nissan and Chad West to anyone who needs a great vehicle and an excellent salesman.
I came for an oil change, tires rotated & new windshield wiper blades, was told it could be an hour to hour and half wait but was there less than an hour. The service department is always friendly and enjoy the nice waiting area.
I just got my new 2022 Pathfinder Platinum - we had to wait 9 months for it but it was well worth the wait. The Sales Lady and the Sales Manager were awesome. Krista Krueger showed us everything about my new vehicle. We got there after 5:30pm and she was awesome to wait on us. Thank you again Krista. Stacey Ferguson
Oil change, completed in professional manne
My saleswoman, Krista Krueger, was awesome! The purchasing/financing experience was very smooth and streamlined. Krista was very patient while I vacillated on color choice, and at delivery, showed me how all the new electronics worked. I had several "operational" questions days later, and I was able to text her to get answers. She always replied in a timely manner and was enthusiastic in giving assistance. Thank you, Krista! Love my new Sentra!