The team at Douglass Nissan of Waco provides excellent service in a professional and timely manner. I call them for all my truck maintenance and repairs needs.
I worked with Michael Bahls and Chad West. They listened to my needs, reviewed what I asked for, and then - completed the sale with more than I asked for in the price range I wanted!
I'd been looking on Carvana and elsewhere in search of a used vehicle. Our second car crapped out, and we needed something relatively soon. With used car prices being insane right now, we decided since the price difference between a 3 year old and brand new Nissan Sentra was only $3000, we'd go ahead and buy our first ever brand new car. We called the lot, they had the car we were interested in, so within an hour we were sitting down with Chad West. We talked a little bit about price ranges, our expectations and goals, and then went for a test drive. The car is great. Customer service was great. We've never bought new, and we're pumped to have a service department who can keep our vehicle in top shape. Thanks for all your help!
This Nissan dealership is great. My sales associate, Chad West, was amazing. My husband and I came just to browse around (I wanted to transition from an SUV to a mid-size pickup but wasn't sure about what I wanted.) and weren't ready to buy that day and there was zero pressure from him. Chad was happy to let us test drive our considerations. We ultimately returned to purchase my Frontier and I LOVE it! I couldn't be happier with my purchase and the process. Chad was very kind, friendly and knowledgeable. I highly recommend!
Very good experience, always have excellent experience with Chad.
Always gets the job done right.
We enjoyed the experience of not buying a new car! Saw a car I really liked and would certainly have bought it but we just couldn’t get the payments to where we felt comfortable monthly. Just a want, not a need so we passed on it. Our guy was persuasive but not annoying or pushy! They were all very nice! So we enjoyed the experience even though we didn’t end up with “that” new car. I really didn’t need a new car so didn’t even consider any other car that cost less. If I needed a car I might have looked at others but I like mine (and my payments) perfectly fine
Oil change, tire rotation and all system check was completed successfully with friendly staff
Went to Douglass Nissan for my first oil change and checkup on my new Nissan Frontier. I was very pleased with their fast, friendly service. This is my first Nissan vehicle I have purchased. Douglass Nissan has made this vehicle experience 5 plus star rated. I couldn't be happier with the sales and service experience I've received. Thank you, Douglass Nissan of Waco!
Went in to check a low tire light in my truck, they checked it even without me getting off my truck. Great service and great crew. Best of all, no charge. This is a Nissan dealership.
Chad West is probably the best salesperson I have ever had to deal with in all my car purchasing years!! A wonderful listener!
I would like to thank Krista for her assistance, when it came to me purchasing a vehicle from Douglas Nissan, my experience with her was very direct and to the point, very professional young lady... If there were 10 stars I would give them to Krista because she is not only a great sales, she's an authentic young lady...
Always caring and want to help in any way they can to benefit you and your family
Execellent dealership. Chad West was great and we are very pleased with his pro fessional service and help with our new sentra.
They are quick and do a great job!! Great customer service!!
I was visiting family here in Waco and when on my way back home to Dallas my vehicle shut off in the middle of Loop 340 in Bellmead, TX. I called Douglass Nissan a little after 8AM, spoke to Chris, who was extremely professional, polite, and listened attentively as I told him, one time, what my issue was, and was scheduled in for service. The tow truck had the vehicle at Douglass Nissan a little after 10AM. And a little after 1PM Douglass Nissan was calling that my vehicle's issue was resolved and ready to go. The entire staff at Douglass Nissan were exceptional and friendly. Very pleased with Douglass Nissan Waco.
I always have good service from the dealer. And Scott is especially good as he listens to all my concerns with vehicle and gets everything corrected as needed.
Huge fan of Krista Whittington. She makes the process so easy and chill. Listened to my likes a dislikes, and never made me feel pressured. Highly recommend this lovely lady.
Awesome customer service. Knowledgeable and courteous to have everything ready once we go there
Everything was great went smooth . I was in and out never had an experience like it
Took care of my van - Great Experience - Scott Parrish is my Go To Guy - Awesome Service Advisor !!!
Chad is great, I have had nothing but good experience with him and the brand.
Very professional group of people. Not extremely pushy, but more than I prefer. Overall a good experience. The salesman wasn't too pushy.
Great experience working with Krista W. at the Waco dealership. I have worked with her at her another local business and knew I could trust her and was the reason I chose Waco Nissan dealership. She enabled me to do much of the work over the phone and internet, saving me valuable time. She's professional, and the dealership helped me get the exact car I was looking for sooner than expected.
Great staff that handled our service needs quickly. Enjoyable experience.