Customer Testimonials
Excellent sales experience with Chad and Douglass Nissan. Won’t go any other place for a Nissan!
Dealership is very nice and clean! Everyone is super friendly as well. The best customer service around in my book. I’ve sure enjoying my nice ride.!
Chad West was great to work with and the service department has always been great.
Chad is a great guy that will take good care of you. Great place to get.a new.r8de from.
Awesome experience with Nissan. Thank you Chad for getting us in the perfect SUV while staying in our budget perimeters.
Dealerships often seem terrifying, especially for people who haven’t been to one before, but I have never had such a quick and simple car buying experience. I felt very welcomed and got out pretty quick! Chad was an awesome help!
They worked to get the vehicle I wanted & price in my budget. This is the 5th new vehicle I have purchased from this dealership.
Chad West and the sales/finance team provide excellent end to end service. The inventory is always strong.
Absolutely no pressure at This dealership. Great people to work with?”, give them a try.
I never owned a Nissan until I bought one from Douglass Nissan. I have now purchased a 2017 Rouge, 2020 Murano , 2022 Murano and I just purchased a 2023 Pathfinder. Chad and his sales team were very helpful. I will continue to purchase cars from Douglass Nissan.
Great people to work with! Chad West was very knowledgeable and made buying a new car easy.
The BEST hands down!! Friendly! Understanding No pressure salesman Courteous Chad West is the best
Absolutely amazing, they worked with me and went through everything with me if I had any questions they answered it even after I bought my car they made sure everything was all good and was to my liking 🥳
The best place to buy a car and Chad is the best sells person ever !!
I trust this service department with my life and my multi-brand fleet. Sorry guys, you're stuck with me, my sh$%box cars, and my increased credit limit on my credit card. As long as I have a fleet, you'll have plenty to do.
Great service! Chad West was super kind and helpful!! He went above and beyond to get us into our new rogue!
Best dealership ever, the process was smooth and Chad is the best! Definitely will recommend to my friends.
These folks were great to work with. Friendly and knowledgeable. Had just what I was looking for in a mid-sized SUV. Chad answered all of my questions.
This was our first trip to Douglass Nissan to look at trucks. We had called and talked to the sales manager and he referred us to Chad West. Upon our arrival, we were greeted by Chad who had several trucks lined up for us to look at. After looking at the truck that we would eventually buy, Chad shared all about the truck and away we went on a test drive. Once back at the dealership we started the discussion about the purchase Easy peasy. Chad was not only professional, but very personable and we consider him a friend. Want ...
chad west is very helpful & professional entire car buying experience was very easy and professional.
Our salesman Chad West was the best!! Great service also! Thank you for a great truck buying experience.
Douglas Nissan has been great! I just purchased my 4th vehicle from them. They always make sure I get exactly what I want. They do not pressure you but they listen to make sure you get what you want and need.
My visit to Douglas Nissan Dealership was great with the help of Chad by giving us all the information that we needed to make an easy car purchase. Thank you Chad
Made purchasing a vehicle very easy and pleasant. All details were handled professionally and smartly. Very knowledgeable and all questions were answered and vehicle functions explained and demonstrated.
Really good experience! Very easy and helpful people. Chad walked me through the whole process and was very patient and helpful throughout. Thanks guys!
I’ll, simply, say this…Their motto is “The home of the nice guys”. That motto is perfect for Douglass Nissan. I could not be more pleased with all my dealings with them and I’ll be buying my next vehicle from Chad again.
Douglas Nissan of Waco is very professional and everyone goes out of their way to help you.
Douglass Nissan of Waco is very professional and got me in my dream vehicle the same day!
I had the best time picking my new car. The person showing us the cars didn't push us or trick us into getting a car. He told us about the vehicle and was honest with us. Told us everything we were looking for before he pushed us inside to get a credit score. It was a very great experience. I would recommend my friends and family to go to this dealership.
Chad was extremely helpful and knowledgeable. This is the 2nd car I bought from him.
I thought I was going to leave without a car and I bought one at the end.
Immaculately clean dealership, friendly staff. Have bought 3 vehicles from my favorite salesperson, Chad West. Great service and follow-up
Shopped other dealerships for a new car for my Mom and realized this was the right choice. My salesman was Chad West, he was knowledgeable and very helpful. The service department is great too.
They know their stuff. Always ask if I have any questions or need a clarification on anything on my car.
Enjoyed our experience with our sales man. He was very knowledgeable about the vehicle we purchased. Would do business with him again.
I just want to say a HUGE THANK YOU to Nissan Douglass of Waco.I really love my Jeep.In addition,I really really wanted to take the time out to thank Brandon.He was my consultant and he’s so very kind and patient.Very humble,informative and respectful.I would definitely recommend BRANDON.GOD BLESS YOU BRANDON!! Great staff!
I received superior customer service from Chad West at Douglass Nissan in Waco. He was professional, knowledgeable, thorough, friendly and kind. He was quick to find me exactly what I wanted with no pressure. He took his time with me and met every need I had as a customer. He continues to check in with me to make sure I am satisfied with my vehicle or if I have any questions. When I spoke with the finance department the day I purchased my car, they did not pressure me into anything I didn’t want. I am extremely happy with ...
Chad is super helpful and a great guy to work with, this was my second purchase with him.
Douglass Nissan is my choice for shopping for a vehicle. They are professional, knowledgeable and supportive. I have always felt comfortable there. The friendly sales people and reliable service department are great.
I will only buy a car from Chad he is the best. Great customer service.
Awesome service, Chad and team are dedicated and service driven. Overall nice experience. Thank you Loyd
My mom, daughter, and I walked in was immediately greeted and I love that! Chad West was amazing through the whole process of me getting my car. He didn’t force me into anything I didn’t want and listened to what I had to say. He was also very patient with me, I like to have my mom’s opinion on something like this and she had left for a little bit, there was no rush to sign anything or for him to have an answer right then and there. 10/10 I would give more than just a 10!!
This is a very reliable dealership. I'm driving my third Nissan from Douglass Nissan . Wouldn't go anywhere else! As long as Chad West is there to take care of our needs!
No pressure sales. They are very knowledgeable about their autos. Looking for a new ride call Chad West!
Excellent experience and no pressure. Chad was very helpful answered all our questions. We told him what we were looking for and he delivered. We love our Nissan Kicks.
He was so helpful. My daughter loves her car. All around great experience I’m so glad we went and we will for sure be back.
Love Chad he has taken care of our family through several purchases. Staff is always friendly and helpful. Service has alway been fair in pricing and any services needed.
My three most recent vehicles were purchased from Douglass Nissan; specifically from Chad West. We have always received excellent customer service both during the purchase and also from the service department.
The dealership has great management and an experienced and knowledgeable sales team. Their finance department is top notch. Overall a great car buying experience.
The Salesman that waited on me is extremely knowledgeable Chad is great to work with
Best car buying experience we’ve ever had. Would recommend this dealership to anyone and will definitely make future purchases there. Our salesman was very knowledgeable and not pushy at all. “Home of the nice guys” is a very fitting slogan for the Waco dealership. Joe and Chad are the best!
I believe the service performed is good but the wait for standard service of Oil Change is very slow.
Always great!
I never have an issue with going there to get my car serviced. They are always so friendly and helpful
Got a flat near by and it was the closest place in Google for tire shop. Granted I waited about 2 hours but they patched it up for free.
Chad is always professional and helpful. Will purchase future cars from him
I came on my lunch hour. Looked at two vehicle options with a very knowledgeable salesperson, Bo. He ran the numbers but I ran out of time. I texted a few questions and Bo responded quickly. After work, I returned and left with my car in about 30 minutes. This was as painless of an experience as I could have hoped for. I love my new car.
Douglas Nissan is great!! Service, as always, has been a positive experience. Thanks.
Service was awesome, they had me in and out.
Chad West was a consummate professional through out the entire purchase process! I will definitely return my business, as well as, recommend others to Douglas Nissan!
Ray is the man!!
The easiest car buying experience I’ve ever had! Salesman, Neftali Rosado, was so informative and made my whole experience more than I could ask for.
I highly recommend Douglass Nissan of Waco. Everyone there is friendly and knowledgeable. We have bought our last 5 cars there and they go above and beyond to meet your needs. Chad was our salesperson 3 of those times and I also highly recommend him.
My second purchase was just as smooth as my first. Chad West is an amazing salesperson. He was helpful, profession, and found exactly what I was looking for, with no pressure to purchase. I recommend anyone looking for a new vehicle head to Douglas Nissan and ask for Chad West.
They are fantastic. Everyone is super nice, and they have great customer service! Great company
My salesman Chad was awesome! He took his time and helped me find the right vehicle. Definitely will be back to see him for future autos!
after a routine service visit a problem with a shock absorber was found. When a replacement shock was sent it did not fit, Douglas Nissan sent a man to a dealership 30 miles away to get the right shock as soon as the problem was noticed.
They take care of you and your car and they are very fast.
I would like to Thank Chistopher Richards and the team. Very very Professional they went above and beyond to get my car back working. Christopher came to my house and got my car started for me on his lunch break. Douglass Nissan of Waco THANK YOU for giving me the best experience
Great people and service.
Best dealership around Waco super nice and friendly ask for Jim
awesome experience with the service center. highly recommend
All personal was very knowledgeable.
Very nice visit. No problems.
No problems
They care about the customers and do not pressure to buy. Upfront, honest, and helpful
Service Department was fantastic. Got my truck fixed and back to me at a fair price and time required as promised. They even provided a loaner so I didnt miss a meeting. I will buy my next truck HERE.
Home of the nice guys
Impressive video
Chad worked very professionally and exceeded my expectations!
Chad, my car salesman, put forth a lot of effort to meet my wants and needs in buying my new car. Chad did right by me and I hope he's there when I decide to buy my next car. I love my Altima and would buy a second or third from them without giving it a second thought. From choosing my car to finalizing paperwork...all-around great experience. Thank you.
They are great to work with, from the Sales Team, Finance guys to the Service Team they all know their stuff.
Chad West is the absolute best to work with. I have bought 7-8 vehicles from him and this dealership. I will not shop anywhere else!
Douglas Nissan service department is always very friendly and they take care of all your needs.
The warning light for the windshield keeps on coming on even when it was full, I called the Nissan dealer and set up an appointment for which I kept and it took only one visit to get it fixed, great customer service no waiting !!!
I went in for an oil change and tire rotation and was very pleased. They took my car back and serviced it very quickly and the staff was very friendly. I highly recommend the service department.
Roland in parts is always an AWESOME help. I can always trust the part is correct.
Fast and friendly service.
Nice and prompt service
Had my oil changed and tires rotated. From the service department to the mechanics in back, everyone was thorough and very professional. I will definitely be going back for my next oil change.
Our third Nissan and the service department rocks! They help each other behind the scenes and have never just pushed stuff to do to my car on me unless absolutely needed. They truly are home of the nice guys!
Staff at Douglas Nissan were very professional and prompt. My daughter had to take the vehicle in for a recall. All of the staff treated her very kind and professional and they had the recall matter taken care of in an appropriate time period.