Customer Testimonials
Love Chad he has taken care of our family through several purchases. Staff is always friendly and helpful. Service has alway been fair in pricing and any services needed.
My three most recent vehicles were purchased from Douglass Nissan; specifically from Chad West. We have always received excellent customer service both during the purchase and also from the service department.
The dealership has great management and an experienced and knowledgeable sales team. Their finance department is top notch. Overall a great car buying experience.
The Salesman that waited on me is extremely knowledgeable Chad is great to work with
Best car buying experience we’ve ever had. Would recommend this dealership to anyone and will definitely make future purchases there. Our salesman was very knowledgeable and not pushy at all. “Home of the nice guys” is a very fitting slogan for the Waco dealership. Joe and Chad are the best!
I believe the service performed is good but the wait for standard service of Oil Change is very slow.
Always great!
I never have an issue with going there to get my car serviced. They are always so friendly and helpful
Got a flat near by and it was the closest place in Google for tire shop. Granted I waited about 2 hours but they patched it up for free.
Chad is always professional and helpful. Will purchase future cars from him
I came on my lunch hour. Looked at two vehicle options with a very knowledgeable salesperson, Bo. He ran the numbers but I ran out of time. I texted a few questions and Bo responded quickly. After work, I returned and left with my car in about 30 minutes. This was as painless of an experience as I could have hoped for. I love my new car.
Douglas Nissan is great!! Service, as always, has been a positive experience. Thanks.
Service was awesome, they had me in and out.
Chad West was a consummate professional through out the entire purchase process! I will definitely return my business, as well as, recommend others to Douglas Nissan!
Ray is the man!!
The easiest car buying experience I’ve ever had! Salesman, Neftali Rosado, was so informative and made my whole experience more than I could ask for.
I highly recommend Douglass Nissan of Waco. Everyone there is friendly and knowledgeable. We have bought our last 5 cars there and they go above and beyond to meet your needs. Chad was our salesperson 3 of those times and I also highly recommend him.
My second purchase was just as smooth as my first. Chad West is an amazing salesperson. He was helpful, profession, and found exactly what I was looking for, with no pressure to purchase. I recommend anyone looking for a new vehicle head to Douglas Nissan and ask for Chad West.
They are fantastic. Everyone is super nice, and they have great customer service! Great company
My salesman Chad was awesome! He took his time and helped me find the right vehicle. Definitely will be back to see him for future autos!
after a routine service visit a problem with a shock absorber was found. When a replacement shock was sent it did not fit, Douglas Nissan sent a man to a dealership 30 miles away to get the right shock as soon as the problem was noticed.
They take care of you and your car and they are very fast.
I would like to Thank Chistopher Richards and the team. Very very Professional they went above and beyond to get my car back working. Christopher came to my house and got my car started for me on his lunch break. Douglass Nissan of Waco THANK YOU for giving me the best experience
Great people and service.
Best dealership around Waco super nice and friendly ask for Jim
awesome experience with the service center. highly recommend
All personal was very knowledgeable.
Very nice visit. No problems.
No problems
They care about the customers and do not pressure to buy. Upfront, honest, and helpful
Service Department was fantastic. Got my truck fixed and back to me at a fair price and time required as promised. They even provided a loaner so I didnt miss a meeting. I will buy my next truck HERE.
Home of the nice guys
Impressive video
Chad worked very professionally and exceeded my expectations!
Chad, my car salesman, put forth a lot of effort to meet my wants and needs in buying my new car. Chad did right by me and I hope he's there when I decide to buy my next car. I love my Altima and would buy a second or third from them without giving it a second thought. From choosing my car to finalizing paperwork...all-around great experience. Thank you.
They are great to work with, from the Sales Team, Finance guys to the Service Team they all know their stuff.
Chad West is the absolute best to work with. I have bought 7-8 vehicles from him and this dealership. I will not shop anywhere else!
Douglas Nissan service department is always very friendly and they take care of all your needs.
The warning light for the windshield keeps on coming on even when it was full, I called the Nissan dealer and set up an appointment for which I kept and it took only one visit to get it fixed, great customer service no waiting !!!
I went in for an oil change and tire rotation and was very pleased. They took my car back and serviced it very quickly and the staff was very friendly. I highly recommend the service department.
Roland in parts is always an AWESOME help. I can always trust the part is correct.
Fast and friendly service.
Nice and prompt service
Had my oil changed and tires rotated. From the service department to the mechanics in back, everyone was thorough and very professional. I will definitely be going back for my next oil change.
Our third Nissan and the service department rocks! They help each other behind the scenes and have never just pushed stuff to do to my car on me unless absolutely needed. They truly are home of the nice guys!
Staff at Douglas Nissan were very professional and prompt. My daughter had to take the vehicle in for a recall. All of the staff treated her very kind and professional and they had the recall matter taken care of in an appropriate time period.
Great service at a good price Very friendly and professional.
I went to this dealership after being treated poorly at another dealer and this dealer and Chad my salesman went above and beyond to make sure I got the exact car I wanted for a great price! Will continue to do all my new car shopping here because of Chad!
Chad West is an outstanding asset to your company. Not only did he sell a new Rogue to my wife. He also takes care of my daughter for her vehicle needs.
If you are looking into getting a new car, ask for Bo Ellis! He is so kind and will make sure he puts you in something you love. He worked tirelessly for me, and now I have my amazing Rogue! All of the staff is so awesome!! Definitely recommend.
I just purchased a 2022 Nissan Rogue virtually. I visited 2 Nissan dealers in person and worked with 3 Nissan dealers virtually. I walked away from 3 deals and accept this one. Krista Krueger is an awesome salesman. She sent me videos of the truck. She answered any and all questions quickly. She was so helpful and friendly. The internet manager Rayford Jones and sales manager Michael Bahls ensured the deal was done correctly and quickly. Once the deal was done they offered free next morning delivery from Waco to Houston. The drivers Ed and George were here bright and early. They communicated a ...
Best experience Ever. Chad West is awesome and truly cares. I love my new Murano.
Everyone was very nice and approachable, Chad really helped me out a lot and they really did their best to help me find what would work best for me and my family.
This is my 4th truck I have purchased from Douglas Nissan. Chad West is awesome and makes buying a vehicle a breeze. I also use the services department for all my needs. Will be back for number five!
No haggle, strait forward polite and informative people working. Didn’t try to talk me into something I didn’t want or out of what I did want. Worked hard to give me what I ask for in such a tough market.
For my first time visiting the location for an oil change, the staff made it easy, kept me informed and completed service in a decent time. Will return!!
Did a great job on car thanks guys
Trying to buy a car online, the one I wanted was sold but they told me about one that was coming in and I purchased it. They even delivered it to me and I live 45 minutes away. They also gave me a loaner while I waited for my car to arrive and be detailed. They are coming back to pick up my car to get inspected since it came from out of state and get the windows tinted. They are leaving me a loaner and will bring my car back to me. This was the best service I have ever ...
Randy Glass was great to work with.
JR and the staff were extraordinary in helping me obtain a vehicle. I negotiated a good price for a great car and I am very pleased with my purchase.
It was fantastic! Everyone was very nice and super helpful. Now I know why they call Douglass Nissan Waco the home of the nice guys. Thanks again Chad West! 😁
We were looking for a new Armada, spoke with multiple dealers near me, either they want way over MSRP or they can’t even order it from Nissan. I started to look further away from us and found one at Douglass Nissan of Waco. I spoke with Ray Jones (internet sales rep), he told me he’s expecting one to be built that’s exactly the color and model I was looking for. I’ve left a $500 deposit for him to hold it for me. Since they are over 200 miles away and this entire transaction was done via phone, I ...
bought many vehicles here. ask for chad.
We shopped high and low for a Nissan Armada, couldn’t find a new 2022 anywhere around the Texarkana and surrounding areas, then we seen a add for Armada's in Waco, got in touch with them and they could definitely get what we’re looking for, they showed us a list of Armada’s and they could order it for us, so we dropped a deposit on the one we liked, and the wait began! 3 months and boom! We took a trip to Waco and we were dealing with a awesome salesman, Bo took great care of us and really ...
Service was provided in a timely manner!!
It was a great experience only issue was the length of time however I understand it was due to not enough vehicle maintenance staff however I’d still have my vehicle serviced again there
Scott is wonderful always has been. I was in and out. Getting a routine inspection done.
I took my car in for an oil change and tire rotation and I had other errands to accomplish while my car was being serviced. Douglass Nissan has a transport car that dropped me off and picked me up. My errands were accomplished.
Good sales service. Friendly service. Took care of all our needs. No problems.would recommend.
Was able to work with Chad great knowledge no pressure great overall experience. Would recommend him highly
This was an amazing car buying experience! My salesperson, Bo, was very helpful and knowledgeable while also not being pushy or overwhelming. I would certainly recommend coming here if you're looking to purchase!
I have been doing business wit Douglas Nissan for the last ten years . They have always treated me right.
Chad West was my salesman, and he is the best salesman I could ever ask for. He is a real blessing as far as I'm concerned. He made sure that I was comfortable with every detail of my purchase of my 2022 Kicks S, and his knowledge of the car and its financing were outstanding, especially since I am a retired teacher with a son in college, a wife with some age-related ailments on a fixed teacher's annuity. Though this may be my last purchase of a new car(I'm 67 years old), I will definitely recommend Douglas Nissan ...
I came for an oil change, tires rotated & new windshield wiper blades, was told it could be an hour to hour and half wait but was there less than an hour. The service department is always friendly and enjoy the nice waiting area.
I just got my new 2022 Pathfinder Platinum - we had to wait 9 months for it but it was well worth the wait. The Sales Lady and the Sales Manager were awesome. Krista Krueger showed us everything about my new vehicle. We got there after 5:30pm and she was awesome to wait on us. Thank you again Krista. Stacey Ferguson
Oil change, completed in professional manner
The service department is always prompt to service my Nissan Rogue and is very thorough in checking everything out, as well. I appreciate the updates during service and the thorough explanation of anything needing attention. In addition, their follow up contacts are very much appreciated. I feel like they really care about doing a good job for their customers.
My saleswoman, Krista Krueger, was awesome! The purchasing/financing experience was very smooth and streamlined. Krista was very patient while I vacillated on color choice, and at delivery, showed me how all the new electronics worked. I had several "operational" questions days later, and I was able to text her to get answers. She always replied in a timely manner and was enthusiastic in giving assistance. Thank you, Krista! Love my new Sentra!