Customer Testimonials

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Google Oct 12, 2021

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Google Oct 7, 2021

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Google Sep 25, 2021

Bo is such a great salesperson. He helped me out with my first car purchase. Very understanding, great communication and very professional. 10/10 will buy here again.

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Google Sep 24, 2021

Wasn't sure if they rotated tires like I asked. Had to call back to be sure

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Google Sep 17, 2021

Took truck for service. Surprised all that I needed done would be completed by end if day. Gave me ride to desired destination and then picked me up at home when truck was ready.

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DealerRater Sep 17, 2021

Chad was very helpful and informative when assisting me with my first every purchase of a new car.

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DealerRater Sep 16, 2021

Everyone at Douglass Nissan is very friendly.Chad our salesman explained everything vey well.This is my 3rd Nissan Sentra.

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DealerRater Sep 16, 2021

Chad will take the best care of you! We have purchased two vehicles and he has never steered us wrong. Always a joy!

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Google Sep 15, 2021

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Google Sep 14, 2021

Chad was great! I hope to do business again with him when I upgrade to a Murano.

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Facebook Sep 13, 2021

Ask for salesman Allen Fansler he will do whatever it takes to help you get into an awesome deal.

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Google Sep 12, 2021

Amazing customer service! Fantastic experience! Chad West went above and beyond. Hey listen to our wants and helped us find the car we needed. He worked well past closing time showing us all the awesome features and how to use them.

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Google Sep 11, 2021

Excellent environment. Our salesman Chad West was very friendly and courteous. After having bad experiences with car dealers in the past we were hesitant to go to another, however Chad and the others at Douglas Nissan have completely changed our idea of what car buying should be. I highly recommend going to them to buy a car.

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Google Sep 11, 2021

They surpassed my expectations in working with us to make my dream come true

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Google Aug 28, 2021

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Google Aug 24, 2021

Regular maintenance

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Google Aug 23, 2021

Randy was great. He worked with me and got me in my new 2022 pathfinder. He did not give up and worked with me to be able to finance my pathfinder within my budget. He is also very patient and tolerant. Thank you Randy!!

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DealerRater Aug 21, 2021

Chad West at Douglas Nissan is the best salesman ever. He is not pushy and he listen to what you want.

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DealerRater Aug 18, 2021

Kind courteous informative very helpful sales associate. Dealership overall assured that I knew all there was to know about my vehicle went over it personally with me and insured me that they would be there for me.

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DealerRater Aug 18, 2021

Very knowledgeable and friendly staff. Always honest and helpful. Will continue to purchase my vehicles from Chad West.

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DealerRater Aug 12, 2021

After a number of internet searches for a new SUV, a family member suggested I contact Chad West at Douglass Nissan. That suggestion was such a blessing. Chad was very professional and I had a deal for a new Murano that beat all my online efforts. My wife and I went to the dealership, checked out the offer, test drove the new Murano and closed the deal in a short time. We drove away in our new car and felt that we had a friend and advocate at Douglass. A few days later we left on a vacation driving to ...

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DealerRater Aug 12, 2021

My month long search brought me to this Nissan dealership in Waco, Tx. This was the best experience (of my life personally) buying a car! From the second we walked in, to the final interaction, Mr. Chad had my husband and I feeling extraordinarily comfortable and heard. Absolutely everything went smoothly: even when there was discovered a minor issue with the hatch door- this was immediately taken care of and fixed on sight. I could not be more pleased with my purchase and will be referring absolutely everyone to shop at this dealership! Blessings and Peace.

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Google Aug 10, 2021

Looking for a nice mid sized SUV. The Nissan Rogue was what my wife was looking for. Sales Consultant Eric Moore was very helpful with test drive and showing us features of the SUV as well as the purchase.

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DealerRater Aug 6, 2021

I just purchased my second Nissan Rogue from Chad West at Douglass Nissan. Both car buying experiences were the best I’ve ever had, and car salesmen don’t get any better than Chad West. He’s extremely knowledgeable and easy to talk to. He thoroughly explained every feature of the vehicle and every detail about the dealership and the service department. In fact, everyone I have dealt with at Douglass Nissan has been very nice and eager to assist. I highly recommend Douglass Nissan to anyone looking to purchase a vehicle.

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Google Aug 5, 2021

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DealerRater Aug 5, 2021

Very professional and exceptional staff and very knowledgeable to any of your automotive needs

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DealerRater Aug 5, 2021

Friendly and no pressure atmosphere - Chad always come through for me and my family - will definitely give him our business in the future

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Google Aug 2, 2021

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Google Aug 2, 2021

Highly recommend! I have bought quite a few cars in the past but this was by far the best experience I’ve had.

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Google Jul 30, 2021

Great service

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Google Jul 30, 2021

Last month my fiancé and I purchased our 2nd vehicle from Douglas Nissan, both were purchased with the help of the salesman Bo. Bo was extremely patient with us in finding us the perfect vehicle. He wouldn’t rest until he found us the right vehicle, at the right price. I’m so beyond happy with both vehicles and will forever be grateful for Bo’s help!!

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Google Jul 28, 2021

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Google Jul 28, 2021

Bo Ellis treated me great, found me just the right car. We liked the car, and the treatment from all the staff so much, that we went back two days later and bought a second one from Bo. Loving our two 2021 Nissan Rogue SVs. Thanks

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Facebook Jul 27, 2021

Bought my 2021 Rogue from Bo Ellis great experience. Bo is definitely the nicest guy of the nice guys!!! If you’re looking for a new Nissan go see Bo!!

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Google Jul 27, 2021

I was very impressed with my recent purchase at Douglass Nissan. My salesman Bo was very helpful an courteous. He worked hard to get what I wanted and make it a pleasant experience. More importantly everything he told me, the from monthly payments, term, to accessories was exactly the same when I got to finance even before running credit check. No surprises which I appreciated a lot. Would recommend Bo to anyone and Douglass Nissan for anyone looking to buy a new car.

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Google Jul 27, 2021

Krista Krueger and Phillip Howard helped me beyond expectation. My car was totaled and they found me what I wanted, assisted with everything.

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Google Jul 22, 2021

I've been dealing with Douglas Nissan for years. They are the nicest car dealership and service team I have ever been around.

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Google Jul 20, 2021

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Google Jul 20, 2021

Bought a used car. Very pleasant salesman, Brandon Smith. Very knowledgeable and helpful and patient. Good definitely do business again.

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Google Jul 17, 2021

Chad West was absolutely wonderful to work with! I am really enjoying my pathfinder

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DealerRater Jul 17, 2021

Very good service friendly and honest people not pushy on getting you into something you don’t want worked at getting the best deal for me.I would recommend douglas nissian to all of my friends then I found a lot my coworkers already trade with yall

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DealerRater Jul 17, 2021

The dealership is very friendly, Chad listened to me & is very knowledgeable. I couldn’t be happier with my Rogue. They are very professional & kind

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DealerRater Jul 17, 2021

All the staff at Douglas Nissan of Waco were very professional, honest and truly are there to help you every step of the way with your purchase.

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DealerRater Jul 17, 2021

No pressure sales with honest salesman! Good information given. All of the buttons in my vehicle were explained in terms I could understand. I love this dealership.

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Facebook Jul 15, 2021

price of 2021 rogue sport

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Google Jul 15, 2021

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Google Jul 14, 2021

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Google Jul 13, 2021

Great work and very professional staff.

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Google Jul 11, 2021

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Google Jul 9, 2021

Excellent customer service! Randy Glass was able to get us into the vehicle we wanted both in budget and main requirements. Thank you!! Definitely going back for future purchases.

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Google Jul 9, 2021

Perfect first car and total experience.

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Google Jul 3, 2021

Service Advisor Scott Parrish and Technician Mario did a fantastic job today! They were very quick, precise, informative, and helpful. I am very grateful to be a customer at Douglass Nissan! The have always been very professional and helpful, from the initial sale all the through to routine complimentary service. I wouldn’t shop anywhere else!

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Google Jun 29, 2021

Chad is awesome.

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Google Jun 29, 2021

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DealerRater Jun 27, 2021

Chad West knew the vehicle for us. He knew the vehicle that would suit our needs to change from a 2020 Altima to a 2021 Rogue answering the seat issue for my husband and I. The change has been minimal. The seats are at a heighth for seniors. Douglass Nissan of Waco is the place we will always go to for our Nissans. Chad was great to work with and is extremely informative. Thanks again for all of your help from start to finish.

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Google Jun 26, 2021

I recently purchased my vehicle here through Randy and I would never go to anyone else! Randy took the time to ensure I had my perfect car and I didn’t feel like he was too pushy. Even after I purchased my car, Randy was always available to answer any of my questions. On top of this, the entire Nissan team was amazing. I highly recommend coming here to purchase your car, and ask for Randy!

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DealerRater Jun 25, 2021

Chad West did a great job with our sister-in-law finding her daughter a 2020 Altima 2.5 SR 4dr sedan. It was just like new and in great condition. We have used Chad for the last 6 years in leasing and buying cars . Douglass Nissan is a great dealership to do business with throughout the entire process. We have great confidence in Chad West and Douglass Nissan. John and Donna Johnson

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DealerRater Jun 25, 2021

Easy to work with. Very friendly and welcoming. Will be a return customer.

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Cars Jun 23, 2021

Big shout-out to Krista Krueger for excellent customer service.

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Google Jun 23, 2021

Big shout-out to Krista Krueger for excellent customer service.

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Cars Jun 22, 2021

Friendly no hassle sales staff. Not a fan of buying vehicles, but overall experience at this dealership was excellent.

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Cars Jun 22, 2021

Awesome customer service! Very helpful in the buying process.

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Cars Jun 22, 2021

From Michael, answering my call about the ad, to Jim showing me the car and guiding me through buying process, to the manager filling out and going over the contract, every step was downright pleasant. Not what you usually get when buying a car. Thank you all at Douglass Nissan.

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Facebook Jun 22, 2021

My first time ever walking into Douglass Nissan of Waco and I have to say it was the best car purchase experience ever! They are there to help you get what you want and deserve. Very honest, patient and down to earth salesmen. Chad was amazing every step of the way. He got me into my new ride!!!! Thank you Douglass Nissan of Waco!!!!

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Facebook Jun 19, 2021

This was the best car buying experience I have ever had! Chad West is so helpful and knowledgeable. No pressure. I highly recommend Douglass Nissa and Chad!!!

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Google Jun 19, 2021

My salesperson was awesome! No pressure. Very knowledgeable. Great experience. Chad West is so easy to work with and really cares about his customers.

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Google Jun 18, 2021

My wife Teresa had her eye on the beautiful and sleek Murano for some time now so it was just a matter of finding the “right one”! She was ready to take home the white SL, but I was aiming for something a notch above that so we took the plunge and chose the showroom Platinum model and it’s red!! We have never in nearly 38 years of marriage had a red car!! This was a first for us and in this new Murano, it’s a very special first for sure! We love the car and especially your staff ...

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Cars Jun 17, 2021

Highly recommend Chad West when shopping for a vehicle. Chad puts the customer's needs first.

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Google Jun 17, 2021

The customer service was excellent the mechanic Jeremiah was a very good mechanic they're thorough with this work I love Douglas Nissan and I always will

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Google Jun 12, 2021

Fast, friendly, & provided a video of work, inspection, & recommendations! I have 3 Nissans and Douglas has been taking care of them for years!

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Google Jun 12, 2021

Great group of folks there, they definitely make the buying process easy and the service department are extremely accommodating.

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Google Jun 12, 2021

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Cars Jun 9, 2021

Best buying experience I?ve had! Friendly salesman that wasn?t pushy.

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Google Jun 9, 2021

It was great and fast!!!! Krista, Joe, Bo all of them are amazing people. Also the financial, service was fast…. Definitely would come back….

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Google Jun 9, 2021

Great customer service and clean facility

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Google Jun 9, 2021

Excellent

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Facebook Jun 9, 2021

Bo Ellis made the purchase of my truck SO easy! Fastest deal ever 🙌🏽 Highly recommend!!

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Cars Jun 9, 2021

Excellent place. Super fast. Very organized. Would come back?.

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Google Jun 9, 2021

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Google Jun 4, 2021

This is our 4th car to buy from Douglass in the last few years and these guys never disappoint. Brandon was fabulous to work with and so knowledgeable about all the products and services.

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Google Jun 3, 2021

Bo Ellis at the Waco Nissan, was very helpful & kind! He made me & my mom & sister & nana feel at home by giving us Tylenol, food, & water. He gave me the car at the door a good price range! We might come back to get my sister a car from him! Thank you Bo!

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Google Jun 1, 2021

The entire team was very friendly and willing to go above and beyond to meet my needs and surpass my expectations

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Google May 29, 2021

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Google May 29, 2021

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DealerRater May 29, 2021

Chad West was the man today. Set me up with the car I came in for got a great price was out of there pretty quick. Can’t wait to see it Wed after it’s all detailed and fixed up. Thanks again Chad!

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DealerRater May 27, 2021

The whole process working with Chad was easy and painless. I felt like he was out for my best interest and I was in and out in no time.

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Cars May 26, 2021

This is a great dealership. Honest and non-pretentious sales personal. Friendly, knowledgeable General Manager. You will not leave unhappy.

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Cars May 26, 2021

Nissan Douglass has really great service with great staff.

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Google May 24, 2021

It was wonderful seeing yall work as a team

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Google May 19, 2021

Eric Moore has excellent customer service and I love my new car.

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DealerRater May 19, 2021

Fantastic experience from beginning to end. The enitre deal was completed online. After tge purchase i had follow up questions and chad was great about responding to all my after sale questions.

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Google May 18, 2021

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Cars May 16, 2021

My overall experience was excellent from the time I placed an inquiry online, down to the purchase of the vehicle. The salesman and staff were remarkable! Very pleased with the service I was provided!

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DealerRater May 16, 2021

I had they absolute best experience. It was so quick, and no one pressured us to buy a vehicle. Car salesman Jim made us feel like family. Will shop again.

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Google May 15, 2021

Easy and no shopper stalkers! Randy was awesome and very knowledgeable. He didn’t try to get me a car I didn’t want. He worked with me! I had ask for a Sentra waited till it came in and went to see it. However, when I was there decided it might be smaller then I liked. He helped me find the right vehicle and I couldn’t be happier with my Rogue! Ask for Randy you will not regret working with him!

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Cars May 15, 2021

Easy and no shopper stalkers! Randy was awesome and very knowledgeable. He didn?t try to get me a car I didn?t want. He worked with me! I had ask for a Sentra waited till it came in and went to see it. However, when I was there decided it might be smaller then I liked. He helped me find the right vehicle and I couldn?t be happier with my Rogue! Ask for Randy you will not regret working with him!

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Google May 15, 2021

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DealerRater May 15, 2021

We recently purchased a new vehicle for our growing family. Mr. Chad West was incredibly helpful and informative throughout the entire process! Would 100% recommend!

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Google May 15, 2021

The staff are always friendly eager to assist and are very knowledgeable about the vehicles they sale and service.. I would most definitely recommend this dealership..

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DealerRater May 15, 2021

Douglas Nissan of Waco and Chad West did an amazing job helping me find a new vehicle in the Nissan Altima SL it’s very reliable and also has very good gas mileage and I am extremely happy with my purchase!!

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