Customer Testimonials
Awesome staff … Chad West was our salesman and has become our friend for life.. We have bought two vehicles from him in the last year, and will return as the need arises!
Hi, this is María I own 2025 Nissan kicks and I’m really enjoying it. I love the service that I received. Chad is awesome person very friendly loving person. If I had a chance, I will go back to Nissan.
By far the most relaxing car buying experience that I have ever had in all my previous experiences.
Hands down the best car buying experience I’ve ever had! Chad and his team were top notch!
I recently had an excellent car buying experience. From the moment I walked into the dealership, I felt welcomed and valued as a customer. The staff was friendly and knowledgeable, ready to assist without being pushy. They took the time to understand my needs and preferences, which made the entire process feel personalized.
The selection of vehicles was impressive, and I appreciated how the sales team provided detailed information about each option, including features, pricing, and financing. They were transparent about all costs, which built my trust in the dealership. After test driving, I found the perfect car that fit ... Read More DealerRater - Apr 29, 2025
Chad West will take care of you at Douglas Nissan, he is great and very knowledgeable of the inventory. Every employee that I dealt with was so nice!!!! Will definitely work with them again in the future!!!!
Chad West was great to work with! He handled the car buying process professionally and made everything smooth for me. Great guy highly recommend him.
Sales representatives Chad West was most helpful in making my decision to buy my truck
The dealer is always clean. Everything is always in order. Every time we go our salesman Chad West always treats us with the upmost respect! Never pressures us into a vehicle that we do not want just to make a sale. I just bought my daughter’s first car and the experience was excellent! I highly recommend going to Chad West for a great buying experience knowing it’s going to make a huge impact on how you perceive dealers. Excellent salesman and very courteous!
I was never pressured or lied to and shown vehicles I wanted to see. In my price range. When they said they were going to do something to a car, they kept their word. Even after the sale when a couple of minor things needed attention, they listened, and fixed the issues.
Best car buying experience I've ever had test drove 3 different cars and was still out of dealership in less than 2 hours would deal with them again in a heartbeat
The staff is very friendly and supportive. It’s clean and organized. I definitely recommend Chad West.
Best Nissan dealership around! Fair prices and great guys to work with. Always great in the service department as well.
The dealership is clean, inviting, and casual. No pushy sales people! Everyone is friendly and makes a point to make sure you feel welcomed and valued, no matter what you come in looking for.
Professional service, never pushy, the reason why we have purchased three vehicles from them! Chad is the best!
Douglas Nissan has taken care of me for many years. I have bought several vehicles from Chad. Their selection's always great and their customer service is exceptional!
I highly recommend Chad and the whole team at this facility. They are very knowledgeable of the features of the vehicles and will guarantee and make sure you are happy with your purchase.
Chad was absolutely amazing! Had us set up ahead of time and ready to proceed with the vehicle we were interested in. The transaction was smooth and we were done less than an hour !
I have bought many different cars from many dealerships over the years and none even come close to Douglass Nissan! Their customer service is amazing and the whole process was quick and easy. They truly make sure their vehicles and customers are taken care of. Chad is the best!
I thought Chad took the time to help me without any pressure to buy.. He has been so nice and has checked in periodically to see how I like my Pathfinder.. I have told several people about him..
Chad was so knowledgable about each of the cars we looked at. He really worked with us to get a great car at a great price. He also followed up to make sure all of our questions were answered.
Our salesman Chad West was great. He listened to our needs and found the perfect car for us. Would highly recommend him to anyone needing a new car at Douglas Nissan Waco, Texas. The best car buying experience we have ever had.
Went to Nissans best salesman Chad because I had bought 2 vehicles with him. I wanted to test drive a Pathfinder because on the radio I heard a dealership in Fort Worth having great deals. After test drive I asked Chad what was the best deal they could give me and he started paperwork but deal was not as good as I had discussed with other dealership I told him about the deal I was getting and he went back and forth with sales manager and came back and said manager said make the deal! I was so happy that I ... Read More DealerRater - Nov 27, 2024
Great dealership, great service and follow-up. Easiest vehicle purchase I have ever made. Everyone especially Chad West were very knowledgeable
They were really great and got me in the vehicle I wanted.. awesome customer service . Thank you
Really easy to buy a car there. Salesmen were really friendly and helpful. Would buy again.
Your dealership is great. Your salesman was very helpful and understanding without being pushy like other dealers I have dealt with. In fact he even allowed me to test drive the vehicle I eventually purchased before I was ready to buy without trying to push to buy that day. Cudos to Chad.
Chad West helped me select my 2024 Pathfinder. Was helpful and informative . I love my new Pathfinder. Has contacted me several times to make sure I didn’t have any quest and that I was pleased with my purchase.
The team was straightforward and trustworthy. They made the process quick, easy, and painless. I left the dealership with zero buyers remorse and knew I was in good care with their follow ups.
Best Nissan Dealership This Side of the Mississippi. Excellent Customer Service Without Pressure Salesman. Chad West is the Absolute Best!
Dealership was so accommodating in bringing a car from their sister dealership to where I live! Exceptional customer service and transparency!
Everyone was very welcoming and wanted to help out with the best option for me!
Chad was awesome and still is! He listened to what I wanted and delivered the type of vehicle I desired and the financing to match.
Everyone I interacted with was so kind and helpful during the whole process of purchasing my car.
Great Dealership, lots of friendly people, friendly staff, and an easy buy for my new Nissan Sentra!
Douglass Nissan in Waco is a family favorite. Their customer service is over and beyond any other vehicle purchase I’ve experienced. We continue to drive Nissan vehicles and a big part of that is the quality of support and integrity shown from the staff at Douglass Nissan of Waco.
Chad West was very polite, friendly and very knowledgeable person to deal with. He checks up us to make sure our truck purchase was what we wanted.
Mr Chad was very professional in every step along the way. Very helpful and polite. A real helpful in all fashion.
Excellent sales rep and friendly staff. Clean dealership inside and out. No pressure on me from start to finish.
Always a great experience with this Dealership we have purchased our last 6 vehicles from Chad always great experience
Everyone at Douglass Nissan are very friendly and have great customer service. I am currently in my 3rd Nissan from here and I love it. I miss my 2019 nissan because it had a sunroof and i wasnt able to get another one this time with one but still enjoy driving my new 2024.
I have always had a wonderful experience at Douglas Nissan. Chad is the best sales rep.
Good inventory and great salesperson. Service is excellent too. Between my son and I we have bought 3 cars
Everyone at Douglass Nissan was great, but Chad was outstanding! He made the search for my dream car quick, easy, and completely hassle-free. I would highly recommend going to speak with Chad for your next vehicle!
Friendly and knowledgeable very helpful took time to help and explain things on the car
These guys took awesome care of us and worked hard to get the best deal for my son. Not aggressive or pushy at all and made sure he got exactly what he was wanting. The entire process was smooth and comfortable. Thanks, Chad!
Chad was super awesome. He helped us trade in our truck and put us in a brand new car. We couldn't have asked for a better salesman. This is our 6th Nissan and this dealership never disappoints.
This was my first car buying experience and I had heard that buying a car is never fun; however, my experience with Chad was great! He was straightforward about everything from the very beginning, listened to me and took the time to understand what I was looking for in a car, and talked to me like a human being. He never once talked about his quota or how many cars he needed to sell to reach his bonus. He made the whole experience about me about making sure my needs were met and that I left happy with the car ... Read More DealerRater - Aug 5, 2024
Chad West is a super friendly courteous and professional person to work with. I have purchased 3 vehicles from Douglas Nissan and Chad has helped me all 3 times.
I had a great experience ! With the staff and dealership overall. Highly recommend these folks.
We had great service and no pressure to buy. Their staff took care of us.
I purchased my cars with this dealership. Everyone has always been so helpful and nice. I would recommend anyone to go and see Chad West to purchase a used or new vehicle. He's one, of the nice guys!
Absolutely loved doing business with this dealership! Chad West walked me through everything with no pressure! Everyone there is so knowledgeable and friendly!
There was no issues getting everything lined up quickly and fairly when I called Chad to get a small second car for running around
Douglass Nissan was wonderful from our salesman Chad and Robert who helped with the financing. My husband and I were very happy with everything.
I am coming from the San Antonio area, and I worked out a deal on a Pathfinder with Chad West, online. We came down to pick up the car, and I was absolutely stunned at the patience and friendliness that we received during our visit. The car was detailed and gassed up for our arrival. Chad really went out of his way to provide me with all the information on the car, and how to use all of it's features. Even after all of the forms and payment was signed, he went out of his way to go over ... Read More DealerRater - May 26, 2024
Chad West, as well as the finance officer were both great to work with. Chad found the perfect vehicle for our family and the finance guy had us out and on our way. The whole process was enjoyable and that has not usually been the case for me at previous dealerships. This is a gold star facility with gold star employees in my opinion.
Chad was so helpful and very kind to myself and fiancé. I really appreciate his help in getting us what we were looking for.
Douglass Nissan is a great place to do business with. The sales department is very friendly, and they always take the time to add personal touches to the experience.
No pressure at all. Chad listened to what I was interested in and showed me what I was looking for.
The personal attention and care that I got made me feel very secure about my purchase. I was in a difficult situation and needed a car quickly . I got a great deal and have confidence that Chad will be there for me in the future when I have any issues or am ready to buy another car. . I would 100% recommend them to anyone looking to buy a car !
Everyone was very friendly and very helpful. Chad completely walked us thru all the cars features
A lot of inventory and staff is very knowledgeable. Our salesmen Chad West and his partner Bo made it easy for my daughter to get her first vehicle.
Joe and Bo found my mom a great reliable used car. I’ve bought two vehicles here and will keep coming back.
Douglas Nissan of Waco is a great place to get a vehicle. I’ve bought 2 vehicles from them and plan to continue to buy from them. They make buying a new car easy and quick!
Chad is amazing. He cares about his customers. He is always so personable and friendly.
I always have a great experience at Douglas Nissan due to my salesperson. Chad West makes the buying experience painless. He is very trustworthy and as a single female I appreciate that.
Any business is about the employees and I was always greeted when entering the doors of Douglass Nissan .I trust Nissan autos to be reliable ,my next ride will be purchased here .
I appreciated the no pressure tactics at Douglass Nissan. My sales person Chad was letting me make all the decisions about the vehicle I test drove without pressuring me to buy.
The staff is professional, knowledgeable, friendly and respectful. The financing is easy. I have bought 3 Rogues through them and I have loved each one. The service is the very best all around.
I had a wonderful experience at the Douglass Nissan of Waco dealership. The service could not have been better, and I appreciated the welcoming environment more than I can say.
Chad West is my go-to guy. He is always professional, informative and takes his time with me. The service department is great. Takes care of everything and has a great waiting room.
Great sales experience, would highly recommend Chad as the sales associate of choice! Very knowledgeable and zero pressure!!
Very nice, very informative, very patient customer service team. I highly recommend this dealership for your new/used vehicle buying ..just all around great place
This was by far the greatest car buying experience I have ever had! My salesman was Chad West and he was phenomenal! I went in told him what I wanted, what I wanted to pay monthly and he made it happen! It all took less than an hour! I have never been happier!
The staff there are always friendly and tentative in making sure you are taken care of. Chad West is awesome.
Chad took the time to listen to our requests. He thoughtfully and carefully searched for the vehicles that would meet our needs. We have now purchased three vehicles from Douglas Nissan. With two more teen drivers we plan to purchase another. The sales department was outstanding. The service department also needs to recognized for their quick and detailed service. We highly recommend Chad and Douglas Nissan.
Honest dealership with excellent service and responsive long term staff that remembers you and treats you like family.
I worked with Chad. He was never pushy. He and everyone involved made the process very easy.
What a great experience! We were looking for our daughter's first car. I had talked with all of the Nissan dealerships in the Austin area and was frustrated with the typical games. Thousands of dollars above MSRP because of "special" dealership add-ons.
I called Douglass Nissan and they treated me with genuine respect. They had what we were looking for and didn't try to tack on unnecessary fees and packages. We drove up on a Saturday, test drove the car and bought it on the spot. They delivered on everything they promised and truly went above ... Read More DealerRater - Nov 1, 2023
Very honest and low pressure car buying experience. The wife is very happy with everything!
Chad gave great service and great deal on my certified pre owned 2020 Nissan Frontier
I’ve always had a great experience at Douglass Nissan - Chad West provides excellent customer service and great knowledge of their vehicles!
Great service and great salesmen. They make you feel like a friend not just a number.
As soon as i pulled into the dealership and got out of my vehicle, Chad West was outside to help me right away! He did wonderful explaining every detail!!
Excellent sales experience with Chad and Douglass Nissan. Won’t go any other place for a Nissan!
Dealership is very nice and clean! Everyone is super friendly as well. The best customer service around in my book. I’ve sure enjoying my nice ride.!
Chad West was great to work with and the service department has always been great.
Chad is a great guy that will take good care of you. Great place to get.a new.r8de from.
Awesome experience with Nissan. Thank you Chad for getting us in the perfect SUV while staying in our budget perimeters.
Dealerships often seem terrifying, especially for people who haven’t been to one before, but I have never had such a quick and simple car buying experience. I felt very welcomed and got out pretty quick! Chad was an awesome help!
They worked to get the vehicle I wanted & price in my budget. This is the 5th new vehicle I have purchased from this dealership.
Chad West and the sales/finance team provide excellent end to end service. The inventory is always strong.
Absolutely no pressure at This dealership. Great people to work with?”, give them a try.
I never owned a Nissan until I bought one from Douglass Nissan. I have now purchased a 2017 Rouge, 2020 Murano , 2022 Murano and I just purchased a 2023 Pathfinder. Chad and his sales team were very helpful. I will continue to purchase cars from Douglass Nissan.
Great people to work with! Chad West was very knowledgeable and made buying a new car easy.
The BEST hands down!! Friendly! Understanding No pressure salesman Courteous Chad West is the best
Absolutely amazing, they worked with me and went through everything with me if I had any questions they answered it even after I bought my car they made sure everything was all good and was to my liking 🥳
The best place to buy a car and Chad is the best sells person ever !!
I trust this service department with my life and my multi-brand fleet. Sorry guys, you're stuck with me, my sh$%box cars, and my increased credit limit on my credit card. As long as I have a fleet, you'll have plenty to do.