Customer Testimonials
These guys are serious about selling quality cars. They kept working hard to get the deal that satisfied our needs. No pressure, no games, and no nonsense. I would highly recommend Douglass Nissan to everyone.
The entire staff from Phil in finance to Joe and Chad in sales was exceptional! They took care of me and made me the a great deal on my new Pro-4X Titan!
Chad was great to work with. Made it super painless and a fun experience! My whole family buys cars from Douglas Nissan. It truly is home of the nice guys!
Good experience, except my tires were not at the right pressure when I left.
It was the easiest, fastest, and best experience I've ever had purchasing a vehicle! Everyone I dealt with were very inviting, friendly, and very knowledgeable. It's a comfortable environment. They were able to get the best deal for me.
Krista was great!! My daughter got exactly what she wanted
Douglas Nissan of Waco is my new home to get my Altima maintenance. I fell in love with them after I was able to schedule an appointment online. Yes, they’re website is fully functioning. The icing on the cake was when I got ready to leave. I got in my car with my head still on my body. I don’t know if they moved the seat or not, but I don’t have to spend the rest of the week trying to readjust my seat. The whole process was wonderful!! I made the appointment online. I received reminders ...
Bo (the salesman) helped me get in my dream and car and I can't thank him enough!!! Everyone up there is super polite and made my first time buying a car very easy!
Douglas Nissan is a great place to buy a new car or truck - friendly service & great products!
Truly is “Home of the Nice Guys”! I so much appreciate a hassle free purchase. Quick and easy from beginning to end. Thanks Chad! We’ll be back.
Exceptional, Professional!!!
When my fifteen-year-old car lost its coolant in front of Douglass Nissan, I went straight to their service department. Even though they were booked for the day, they worked me into their schedule. Everyone was so polite and reassuring. I had been thinking of getting a new car anyway, so while the service guys were evaluating my car, Chad West took me to see both new and used cars. There was absolutely no pressure to buy. After consulting with a couple of friends, I decided to buy a new car, rather than pour money into my old car. Chad answered ...
Douglass Nissan of Waco is the place to get a car! They will do everything in their power to make it right for you! Chad West is the guy to contact. Chad made our experience easier, smoother, and way more enjoyable! He cares for his customers!
They did everything in their power to make the experience easier, smoother, and more enjoyable! Chad West is our car guy! Ask for Chad! He will take care of you!
The dealership is always clean and inviting. Chad West was amazing and able to locate exactly what I was looking for. This is my second vehicle from Chad.
Very good service!! Friendly and helpful
This was our second experience with Douglass Nissan and it was every bit as good as the first. Thank you Chad West for all your help. You represent the dealership with great professionalism
Great experience. I was able to do everything via text message and came in signed paperwork and drive away pretty quick. Go see Brandon Smith.
I really enjoy visiting with Chad Evans. If I could give him 10 stars I would, and then some. He always takes very good care of me. He represents "good guys".
Just bought our second vehicle from Randy. Great place, great salesman!!
Enrique listen to what type of vehicle I needed and wanted. The finance department worked with my budget. Great customer service where people listen. I will be picking my new car up in the morning. Happy with my new car,
Douglas Nissan is really the home of the nice guys. I am extremely happy with the service I received. Chad West is outstanding salesman. I bought a second new Nissan rogue sport sv from him. The staff was very friendly also.
Krista was the best sales experience I have ever had. She was courteous and efficient to my time. I have owned 7 Nissans none from Waco although living here with all this was due to old ownership. She have changed my mind! I have a great history with the service Dept and Scott Parish. Helpful, kind and makes getting car service done at your store not a chore but more of a pleasant visit.
We were throughly surprised at Chad’s selling technique. He was very through and went over several car options without absolutely zero pressure. Very refreshing. We enjoyed our experience and would buy another vehicle from Chad again.
Was not expecting a video from the mechanic showing my vehicle during their assessment. Very pleased
Randy was amazing!! He made me feel very comfortable during the whole process.
Thank you Chad West!!! I can’t thank you enough for showing Melvin the Rogue Platinum and working with us on our purchase. We absolutely love this car. It is everything you said it would be. This is the third vehicle we have purchased from Douglas Nissan. They are definitely home of the good guys. I truly appreciate you, Chad. You are a no pressure salesman, worked to get us in an amazing car and explained it well... Thank you again! https://www.dealerrater.com/consumer/writereviews/14533
I was impressed with the knowledge and enthusiasm our dealer , Chad, shared with us. I am enjoying my beautiful Red Altima!! Many complements.
I had a flat tire coming off of Highway 6 and managed to get to the nearest dealership. I pulled into Douglas Nissan of Waco and Christopher Richards, service advisor, scheduled to have my spare put on at no cost. I feel lucky to have found my way to perhaps a new auto mechanic shop. Thankful for these wonderful mechanics and all they do to help. Blessed beyond words.
They took reallt good care of me. Got the color I wanted within 48 hours. Jim and Ray were extra nice and personable.
It was a pleasure doing business with them. From start to finish, they made the process quick and easy. They are good honest people. Highly recommend.
Our saleswoman Krista was absolutely great!! She was so informative and helped us with every little question along the way. Very professional and we absolutely love our new vehicle!!
Enrique (the Salesman), Michael (the manager), and Phillip (the finance manager) were all great! *A little back story: I've been in car sales and auto finance before so I know the tricks and the sales tactics (their exhausting, which is why I am in a different profession now), but I did not see that at my trip to this dealership. Look, they, like any business, are there to make money, and it's our job as the consumer to go in prepared. Know what you can spend, get quotes for cars and rates, find out what your car is ...
You can’t find a better place to find a car. I walked in wanting my dream car and got it at a lower price than I originally wanted.
This was my first time to shop for a car at Douglas Nissan. I have heard in the past that they were not friendly there. I'm here to tell you that is Not true. I've owned a Nissan car for many years and it was time to buy a new car. Chad West was our sales representative and he was very friendly, professional and knowledgeable . I could not have ask to be treated any better. We had a wonderful experience and will definitely go back to them for any future needs.
At Douglas Nissan my family and I can always count on them on getting a new vehicle or any questions about my vehicle. We recently bought a new Nissan Pathfinder and our salesman Chad West is always very professional and respectful towards me and and my family. Thank you Douglas Nissan
I was very happy with Chad West and the Nissan dealership they are friendly and very helpful. I will be happy to do business with them again.
Chad, and the entire Douglass Nissan team, was very friendly, helpful, and knowledgeable. They helped us find the truck we were looking for and were very low pressure and easy to work with.
Very impressed. Loved the video of the service that I recieved
This was the third vehicle we have purchased from Mr. Chad West and our next will be from Chad as well. He is very polite and professional, Chad answered all our questions. He even answered questions we didn't know we had. Glenn McClanahan, very happy customer......
Chad is the best. The whole team was friendly and helpful. I have purchased two vehicles there in the last 2 years. They will continue to be my destination stop for new and used vehicles.
My husband and I just bought two cars with Douglass Nissan and the experience was great! You guys go see Krista for any car needs she listens to exactly what you want and gets you there! She was the best!!
Ricky did a great job helping me with the Altima decision. He was very informative. Ricky is very personable and easy to talk to. He is a great salesman.I will definitely recommend Douglas Nissan of Waco to everyone! 😊
Mr. Chad West was very helpful. He made everything easy to understand for my first time buying a car and worked hard to get me the best possible deal.
Chad West is our guy ! We keep coming back to Chad and this dealership because he works for our best interests and is sincere and we totally trust him ! Great experience - highly recommend Chad West to help you with any car purchase !
Great experience good service friendly salesman Chad very knowledgeable great deal acted like he was our friend water and sodas will definitely recommend to other people.
Christy was very helpful and nice. She made my experience a Nissan home runner.I am very excited and happy with my new Nissan Rogue.
The whole team at Douglass Nissan was great. Chad West and the rest of team were very professional and honest. I would recommend you consider Douglass for your buying experience.
Buying from Douglass Nissan, with the help of Chad West, was the easiest purchase we’ve ever made. There was no pressure to buy. When we decided we were ready, Chad went to work finding the exact car we wanted. He gave me all the options to help make the best decision for us! They are truly the “Nice Guys!”
I had a great experience there. Salesman Bo Ellis an all staff i met there were great. I would recommend this dealership to family and friends. I'm enjoying my 2021 Nissan Altima.
Salesman Bo Ellis was awesome. He showed an explained to me how some of the features on the Altima worked an what they did. He answered all my questions.
From the time I arrived I was treated very well, David explained to me the in and out of my 2020 Nissan Titan. Jerome the tech was very thorough with what was going on with my truck I will definitely be back to your company and reccomend you to my colleagues with the military.
I’m a new service customer to Douglass Nissan of Waco and am very impressed with them. They had me checked in for my regular maintenance appointment quickly, sent text and video of the complimentary vehicle inspection and had my vehicle ready in under an hour. The best experience I’ve had with a dealership service department!
So, I'm 60'ish and Chad West sold me MY FIRST NEW CAR, a 2021 Sentra. My third Nissan vehicle and second purchase from Douglass Nissan. Helpful guy and love this car.
This is a very clean and friendly dealership. I especially appreciate the assistance I received from salesman Chad West. He was very attentive to my car wishes and set me up with the best car for me.
We had a great experience with Krista and Phillip and got an awesome deal on a brand new 2021 Nissan Rogue! They made the car buying process extremely easy and very pleasant. We were very pleased with our visit and love our Rogue. We will definitely be repeat customers🤩
Keep up the good work!!
Home of the Nice Guys is right! Great service and always helpful.
Eric; our salesman, went above and beyond to get my wife into the truck she wanted. Then Phillip; the finance manager, made completely the process a breeze. We will definitely be return customers!
Excellent Customer Service I came with an idea of what I wanted and they found the perfect match for me Had my budget that I wanted to stay within and they were prepared to make the transition to my new ride effortsless Thanks Krista and Joe for your amazing teamwork and making my dream car a reality
We went to Douglass Nissan before the pandemic but decided not to purchase. The salesman helping us, Eric Moore, was very nice but we weren’t sure about the vehicle. No pressure to buy We went in recently and worked with Eric. He helped us find the best vehicle for us. We love our Rogue.
They made the transaction easy
I had a great salesman, love my new car!
I went into Nissan not 100 percent sure I wanted to trade my car in. Chad was very knowledgeable and helped me choose the perfect car! They also were great at working with me! I would 100 percent recommend!
Had a such a great experience with the team at Douglass Nissan! They searched high and low to find us the car we wanted. Would highly recommend them for your next car purchase. Thank you so much!
Very nice service department! I had an oil change get messed up by Walmart and my cover came off and was scraping against the road and despite not actually having a car with them the service staff was very helpful and not only did what they could to fix my car for me, but also pointed out an oil leak caused by my bad oil change. I am very grateful for their help and it makes me wish I could come here for everything!
Chad, Bo and Joe at Douglass Nissan were great to work with. They were helpful and not pushy. They worked with us on price and then followed up with us to make sure we were pleased with the car and that all promised added features were installed. Would definitely buy from them again.
They were all so helpful from the beginning to the end everyone was nice .chad west was so very help he got me in the car I had my eyes on it was awesome thank yall Nissan.
I love coming to Douglass Nissan, everyone there is very helpful and friendly. I’ve bought several vehicles from there. My salesman Chad West, he’s the best, he always make me feel very comfortable and I trust him with his recommendations for a vehicle. Chad will always be my go to salesman.
I helped my granddaughter, Tara get reliable transportation Chad West was referred to us and was excellent working with her Would I recommend Chad ABSOLUTELY
Easiest buying experience I've ever had. Sales person Chad West was very knowledgeable and professional. If your looking for a new or used Nissan Chad is your man for a no hassle experience. The finance department was professional and fast and didn't pressure you to add any extras you didn't want or need. HIGHLY RECOMMEND CHAD WEST AND DOUGLAS NISSAN!
Efficient and amazing customer service! I came in with a dead battery and walked out with a replacement in 20 minutes. Thankful for the battery warranty.
Their fast and friendly service seems paramount very visit. They are always available for any questions I may have. Chris and Scott are my go to guys. Also, in this covid era they were following all the recommended CDC protocols. As always thank you to all the Douglass Nissan team and have a safe and magical Christmas!
Ever since 2014 I have dealt with Douglas Nissan. They are very pleasant to work with. They been over backwards to make things happen. I dealt with Chad West this last time. He is a very nice person. He is a child of God. I went in with alot of things that had to be done or I could not deal with them. He busted his gut trying to meet all my demands. It took Chad and Joe working together to meet them. I am so happy. So see Chad and tell him Vickie sent you.
I have purchased 3 new vehicles from this dealership and they have serviced all of them as well. They are courteous, professional & willing to accommodate your needs. I would definitely recommend this dealership!
Bo Ellis was an excellent salesman. I actually enjoyed the process of buying my car.
They are a great Nissan dealership! I have been coming there a few years for maintenance on my car that I boughtsomewhereelse. I have always received great customer service so when I wanted a new car recently, I immediately thought of Douglass Nissan. As expected, buying my new car was a wonderful expexperience. My salesperson, Jim, was great. He was friendly, answered all my many questions and was informed about each model I looked at. Phil did my financial paperwork and made that a breeze with his great personality and professionalism. Thanks for the best experience ever at a car ...
Mr. Glass and Mr. Howard were very attentive and made sure I was satisfied with the vehicle; I was not rushed. They were very open to hearing the price I wanted to pay. I spent a lot of time going over details and all my questions were answered. Mr. Glass went above and beyond to make sure my vehicle was prepared for me and helped get my vehicle home to me that evening. I am most appreciative and will highly recommend Douglass Nissan!
Everyone we came in contact with were super nice. Chad West was our sales associate and he was truly a Godsend. He made my daughter feel comfortable as she made her first major purchase.
I couldn’t recommend Nissan vehicles enough. I went to purchase a new vehicle at Douglass Nissan and was helped by Chad West, and if he doesn’t help you purchase your new vehicle, you’re truly missing out! The attention he provides to meet your want and needs met my expectations above and beyond! So thankful for his help in the purchase of my new car, a Nissan Altima!
