Customer Testimonials
I just purchased a 2022 Nissan Rogue virtually. I visited 2 Nissan dealers in person and worked with 3 Nissan dealers virtually. I walked away from 3 deals and accept this one. Krista Krueger is an awesome salesman. She sent me videos of the truck. She answered any and all questions quickly. She was so helpful and friendly. The internet manager Rayford Jones and sales manager Michael Bahls ensured the deal was done correctly and quickly. Once the deal was done they offered free next morning delivery from Waco to Houston. The drivers Ed and George were here bright and early. They communicated a ...
Best experience Ever. Chad West is awesome and truly cares. I love my new Murano.
Everyone was very nice and approachable, Chad really helped me out a lot and they really did their best to help me find what would work best for me and my family.
This is my 4th truck I have purchased from Douglas Nissan. Chad West is awesome and makes buying a vehicle a breeze. I also use the services department for all my needs. Will be back for number five!
No haggle, strait forward polite and informative people working. Didn’t try to talk me into something I didn’t want or out of what I did want. Worked hard to give me what I ask for in such a tough market.
For my first time visiting the location for an oil change, the staff made it easy, kept me informed and completed service in a decent time. Will return!!
Did a great job on car thanks guys
Trying to buy a car online, the one I wanted was sold but they told me about one that was coming in and I purchased it. They even delivered it to me and I live 45 minutes away. They also gave me a loaner while I waited for my car to arrive and be detailed. They are coming back to pick up my car to get inspected since it came from out of state and get the windows tinted. They are leaving me a loaner and will bring my car back to me. This was the best service I have ever ...
Randy Glass was great to work with.
JR and the staff were extraordinary in helping me obtain a vehicle. I negotiated a good price for a great car and I am very pleased with my purchase.
It was fantastic! Everyone was very nice and super helpful. Now I know why they call Douglass Nissan Waco the home of the nice guys. Thanks again Chad West! 😁
We were looking for a new Armada, spoke with multiple dealers near me, either they want way over MSRP or they can’t even order it from Nissan. I started to look further away from us and found one at Douglass Nissan of Waco. I spoke with Ray Jones (internet sales rep), he told me he’s expecting one to be built that’s exactly the color and model I was looking for. I’ve left a $500 deposit for him to hold it for me. Since they are over 200 miles away and this entire transaction was done via phone, I ...
bought many vehicles here. ask for chad.
We shopped high and low for a Nissan Armada, couldn’t find a new 2022 anywhere around the Texarkana and surrounding areas, then we seen a add for Armada's in Waco, got in touch with them and they could definitely get what we’re looking for, they showed us a list of Armada’s and they could order it for us, so we dropped a deposit on the one we liked, and the wait began! 3 months and boom! We took a trip to Waco and we were dealing with a awesome salesman, Bo took great care of us and really ...
Service was provided in a timely manner!!
It was a great experience only issue was the length of time however I understand it was due to not enough vehicle maintenance staff however I’d still have my vehicle serviced again there
Scott is wonderful always has been. I was in and out. Getting a routine inspection done.
I took my car in for an oil change and tire rotation and I had other errands to accomplish while my car was being serviced. Douglass Nissan has a transport car that dropped me off and picked me up. My errands were accomplished.
Good sales service. Friendly service. Took care of all our needs. No problems.would recommend.
Was able to work with Chad great knowledge no pressure great overall experience. Would recommend him highly
This was an amazing car buying experience! My salesperson, Bo, was very helpful and knowledgeable while also not being pushy or overwhelming. I would certainly recommend coming here if you're looking to purchase!
Chad West was my salesman, and he is the best salesman I could ever ask for. He is a real blessing as far as I'm concerned. He made sure that I was comfortable with every detail of my purchase of my 2022 Kicks S, and his knowledge of the car and its financing were outstanding, especially since I am a retired teacher with a son in college, a wife with some age-related ailments on a fixed teacher's annuity. Though this may be my last purchase of a new car(I'm 67 years old), I will definitely recommend Douglas Nissan ...
I came for an oil change, tires rotated & new windshield wiper blades, was told it could be an hour to hour and half wait but was there less than an hour. The service department is always friendly and enjoy the nice waiting area.
I just got my new 2022 Pathfinder Platinum - we had to wait 9 months for it but it was well worth the wait. The Sales Lady and the Sales Manager were awesome. Krista Krueger showed us everything about my new vehicle. We got there after 5:30pm and she was awesome to wait on us. Thank you again Krista. Stacey Ferguson
Oil change, completed in professional manne
My saleswoman, Krista Krueger, was awesome! The purchasing/financing experience was very smooth and streamlined. Krista was very patient while I vacillated on color choice, and at delivery, showed me how all the new electronics worked. I had several "operational" questions days later, and I was able to text her to get answers. She always replied in a timely manner and was enthusiastic in giving assistance. Thank you, Krista! Love my new Sentra!
They are always friendly and fast!!
Chad is an exceptional employee. He always goes above and beyond to help my family and I. Chad is very knowledgeable. He has excellent customer service skills. Chad is awesome!!
Chad was super knowledgeable and helpful. I would recommend Chad to any one who is looking for a new car. He was amazing to work with. This was the first new car I have bought in 20 years and Chad made the process very enjoyable.
The team is knowledgeable about their vehicles and everyone provides great service. This is our second car here based on a great salesman and product.
Chad West was Awesome he stopped and truly listened to what I was searching for and help get into my new Nissan Altima. I would recommend them to any one that wants an honest person and a great sales person!
Great, no pressure, experience. Everyone is friendly and knowledgeable. I definitely would recommend buying here.
I was able to get a brand new nissan frontier for an affordable price.
Everyone was nice and answered all of my questions. And Brandon explained how everything worked and told me where to go when I come for the oil changes and maintenance for the car.
I am on my third vehicle with Douglass Nissan in Waco and I will continue to deal with them. Buying a vehicle from Douglass is not just a business transaction when you walk away with a good feeling of honesty and fairness.
Went in for my 1st scheduled oil change and the staff and service advisor were excellent! They kept me updated on estimated time of completion and sent me a video of the diagnosis and recommendation. Definitely will be getting all my oil changes from Douglas. Highly recommend!
They are super nice
Didn't have an appointment but they were able to get me in. Waiting room is clean and snacks are offered. Free coffee is available. Service Attendant discussed what my car needed and what the cost included. Entire visit took about 2 hours. Cost was reasonable. Just wish they could have run my car through a car wash before I left.
Nissan was our first stop in the car-buying journey, and after going to several other dealerships, we were ready to head back to Nissan. No pressure, no run-around. Just upfront, friendly and professional. Chad was incredibly helpful and knowledgeable and worked hard to get my new car in a timely fashion. 10/10 experience.
My salesman Chad West saw that I was looking at trying to find something new, he contacted me and I was more than happy to tell him I would be by the next day. Chad has always made buying a new car pleasant. I have bought for him 3 times now and will continue.
I have been buying cars here for the last 4 years and always have a good experience with the people here
Had a 7:30am appointment on Wednesday morning. Arrived at 7:15 Tuesday night to just drop off and put keys in the night drop. The doors were all closed and there was no night drop box to be found. Even though the dealership was closed one of the salesman came outside to help me. He brought me in and had me talk to the sales manager. The sales manager called the service manager at home and provided him all my info. Received a call the next morning to verify the services I was wanting completed and the price. Received updates during the ...
Great experience every time I visit. Super fast and efficient.
Nice staff. Very clean building !
Excellent sales person . Very knowledgeable about all information.
Chad West is the best he listened and got me into what I wanted in no time! Thanks for all you do!
I loved my sales guy he listened and we made the deal! Chad West is the man of the year in my books!
Wonderful
Had to wait for our vehicle to arrive. Bo keep us informed about where the vehicle was and let us know when it arrived. A few hours after we arrived at the dealership we drove home with our new rogue. Thanks
The Sale Person was wonderful and very helpful. Mr. Chad is the best!!
Service was prompt and staff was very friendly and professional.
Great people great service
Bo Ellis helped me get into the car I wanted and the experience with everyone at the dealership was nothing less than satisfying! Great service and love my car
Fast, friendly and the best car buying experience I have ever had.
Outstanding dealership. Our salesman, Chad was very knowledgeable and listened sincerely and answered our questions.
Chad helped me out a lot he did an awesome job, I love my Marano
Ray was outstanding! He went above and beyond to take care of us!!! Still in shock and pleased with his service...
Chad was amazing! He made this experience so easy and so smooth. I was very inexperienced in buying a car. Chad was so patient with me and let me choose what I wanted. He explained everything to me so that I understood and was right there with me the whole time. I absolutely appreciated that.
Had to have routine services. Pricing for labor outrageous but it's a dealership so what do you expect. Very friendly.
The team at Douglass Nissan of Waco provides excellent service in a professional and timely manner. I call them for all my truck maintenance and repairs needs.
I worked with Michael Bahls and Chad West. They listened to my needs, reviewed what I asked for, and then - completed the sale with more than I asked for in the price range I wanted!
I'd been looking on Carvana and elsewhere in search of a used vehicle. Our second car crapped out, and we needed something relatively soon. With used car prices being insane right now, we decided since the price difference between a 3 year old and brand new Nissan Sentra was only $3000, we'd go ahead and buy our first ever brand new car. We called the lot, they had the car we were interested in, so within an hour we were sitting down with Chad West. We talked a little bit about price ranges, our expectations and goals, and then went ...
This Nissan dealership is great. My sales associate, Chad West, was amazing. My husband and I came just to browse around (I wanted to transition from an SUV to a mid-size pickup but wasn't sure about what I wanted.) and weren't ready to buy that day and there was zero pressure from him. Chad was happy to let us test drive our considerations. We ultimately returned to purchase my Frontier and I LOVE it! I couldn't be happier with my purchase and the process. Chad was very kind, friendly and knowledgeable. I highly recommend!
Very good experience, always have excellent experience with Chad.
Always gets the job done right.
We enjoyed the experience of not buying a new car! Saw a car I really liked and would certainly have bought it but we just couldn’t get the payments to where we felt comfortable monthly. Just a want, not a need so we passed on it. Our guy was persuasive but not annoying or pushy! They were all very nice! So we enjoyed the experience even though we didn’t end up with “that” new car. I really didn’t need a new car so didn’t even consider any other car that cost less. If I needed a ...
Oil change, tire rotation and all system check was completed successfully with friendly staff
Went to Douglass Nissan for my first oil change and checkup on my new Nissan Frontier. I was very pleased with their fast, friendly service. This is my first Nissan vehicle I have purchased. Douglass Nissan has made this vehicle experience 5 plus star rated. I couldn't be happier with the sales and service experience I've received. Thank you, Douglass Nissan of Waco!
Went in to check a low tire light in my truck, they checked it even without me getting off my truck. Great service and great crew. Best of all, no charge. This is a Nissan dealership.
Chad West is probably the best salesperson I have ever had to deal with in all my car purchasing years!! A wonderful listener!
I would like to thank Krista for her assistance, when it came to me purchasing a vehicle from Douglas Nissan, my experience with her was very direct and to the point, very professional young lady... If there were 10 stars I would give them to Krista because she is not only a great sales, she's an authentic young lady...
Always caring and want to help in any way they can to benefit you and your family
Execellent dealership. Chad West was great and we are very pleased with his pro fessional service and help with our new sentra.
They are quick and do a great job!! Great customer service!!
I was visiting family here in Waco and when on my way back home to Dallas my vehicle shut off in the middle of Loop 340 in Bellmead, TX. I called Douglass Nissan a little after 8AM, spoke to Chris, who was extremely professional, polite, and listened attentively as I told him, one time, what my issue was, and was scheduled in for service. The tow truck had the vehicle at Douglass Nissan a little after 10AM. And a little after 1PM Douglass Nissan was calling that my vehicle's issue was resolved and ready to go. The entire staff at ...
I always have good service from the dealer. And Scott is especially good as he listens to all my concerns with vehicle and gets everything corrected as needed.