Customer Testimonials
I've been dealing with Douglas Nissan for years. They are the nicest car dealership and service team I have ever been around.
Bought a used car. Very pleasant salesman, Brandon Smith. Very knowledgeable and helpful and patient. Good definitely do business again.
Chad West was absolutely wonderful to work with! I am really enjoying my pathfinder
Very good service friendly and honest people not pushy on getting you into something you don’t want worked at getting the best deal for me.I would recommend douglas nissian to all of my friends then I found a lot my coworkers already trade with yall
The dealership is very friendly, Chad listened to me & is very knowledgeable. I couldn’t be happier with my Rogue. They are very professional & kind
All the staff at Douglas Nissan of Waco were very professional, honest and truly are there to help you every step of the way with your purchase.
No pressure sales with honest salesman! Good information given. All of the buttons in my vehicle were explained in terms I could understand. I love this dealership.
price of 2021 rogue sport
Great work and very professional staff.
Excellent customer service! Randy Glass was able to get us into the vehicle we wanted both in budget and main requirements. Thank you!! Definitely going back for future purchases.
Perfect first car and total experience.
Service Advisor Scott Parrish and Technician Mario did a fantastic job today! They were very quick, precise, informative, and helpful. I am very grateful to be a customer at Douglass Nissan! The have always been very professional and helpful, from the initial sale all the through to routine complimentary service. I wouldn’t shop anywhere else!
Chad is awesome.
Chad West knew the vehicle for us. He knew the vehicle that would suit our needs to change from a 2020 Altima to a 2021 Rogue answering the seat issue for my husband and I. The change has been minimal. The seats are at a heighth for seniors. Douglass Nissan of Waco is the place we will always go to for our Nissans. Chad was great to work with and is extremely informative. Thanks again for all of your help from start to finish.
I recently purchased my vehicle here through Randy and I would never go to anyone else! Randy took the time to ensure I had my perfect car and I didn’t feel like he was too pushy. Even after I purchased my car, Randy was always available to answer any of my questions. On top of this, the entire Nissan team was amazing. I highly recommend coming here to purchase your car, and ask for Randy!
Chad West did a great job with our sister-in-law finding her daughter a 2020 Altima 2.5 SR 4dr sedan. It was just like new and in great condition. We have used Chad for the last 6 years in leasing and buying cars . Douglass Nissan is a great dealership to do business with throughout the entire process. We have great confidence in Chad West and Douglass Nissan. John and Donna Johnson
Easy to work with. Very friendly and welcoming. Will be a return customer.
Big shout-out to Krista Krueger for excellent customer service.
My first time ever walking into Douglass Nissan of Waco and I have to say it was the best car purchase experience ever! They are there to help you get what you want and deserve. Very honest, patient and down to earth salesmen. Chad was amazing every step of the way. He got me into my new ride!!!! Thank you Douglass Nissan of Waco!!!!
This was the best car buying experience I have ever had! Chad West is so helpful and knowledgeable. No pressure. I highly recommend Douglass Nissa and Chad!!!
My salesperson was awesome! No pressure. Very knowledgeable. Great experience. Chad West is so easy to work with and really cares about his customers.
My wife Teresa had her eye on the beautiful and sleek Murano for some time now so it was just a matter of finding the “right one”! She was ready to take home the white SL, but I was aiming for something a notch above that so we took the plunge and chose the showroom Platinum model and it’s red!! We have never in nearly 38 years of marriage had a red car!! This was a first for us and in this new Murano, it’s a very special first for sure! We love the car and especially your staff ...
The customer service was excellent the mechanic Jeremiah was a very good mechanic they're thorough with this work I love Douglas Nissan and I always will
Fast, friendly, & provided a video of work, inspection, & recommendations! I have 3 Nissans and Douglas has been taking care of them for years!
Great group of folks there, they definitely make the buying process easy and the service department are extremely accommodating.
It was great and fast!!!! Krista, Joe, Bo all of them are amazing people. Also the financial, service was fast…. Definitely would come back….
Great customer service and clean facility
Excellent
Bo Ellis made the purchase of my truck SO easy! Fastest deal ever 🙌🏽 Highly recommend!!
This is our 4th car to buy from Douglass in the last few years and these guys never disappoint. Brandon was fabulous to work with and so knowledgeable about all the products and services.
Bo Ellis at the Waco Nissan, was very helpful & kind! He made me & my mom & sister & nana feel at home by giving us Tylenol, food, & water. He gave me the car at the door a good price range! We might come back to get my sister a car from him! Thank you Bo!
The entire team was very friendly and willing to go above and beyond to meet my needs and surpass my expectations
Chad West was the man today. Set me up with the car I came in for got a great price was out of there pretty quick. Can’t wait to see it Wed after it’s all detailed and fixed up. Thanks again Chad!
The whole process working with Chad was easy and painless. I felt like he was out for my best interest and I was in and out in no time.
It was wonderful seeing yall work as a team
Eric Moore has excellent customer service and I love my new car.
Fantastic experience from beginning to end. The enitre deal was completed online. After tge purchase i had follow up questions and chad was great about responding to all my after sale questions.
I had they absolute best experience. It was so quick, and no one pressured us to buy a vehicle. Car salesman Jim made us feel like family. Will shop again.
Easy and no shopper stalkers! Randy was awesome and very knowledgeable. He didn’t try to get me a car I didn’t want. He worked with me! I had ask for a Sentra waited till it came in and went to see it. However, when I was there decided it might be smaller then I liked. He helped me find the right vehicle and I couldn’t be happier with my Rogue! Ask for Randy you will not regret working with him!
We recently purchased a new vehicle for our growing family. Mr. Chad West was incredibly helpful and informative throughout the entire process! Would 100% recommend!
The staff are always friendly eager to assist and are very knowledgeable about the vehicles they sale and service.. I would most definitely recommend this dealership..
Douglas Nissan of Waco and Chad West did an amazing job helping me find a new vehicle in the Nissan Altima SL it’s very reliable and also has very good gas mileage and I am extremely happy with my purchase!!
These "nice guys" really were extremely nice and helpful. Best car buying experience I've ever had.
We bought a 2020 Nissan Pathfinder. We love it. The salesman was awesome. He was very thorough and courteous.
This is the second time of using Douglass of Nissan and Randy Glass as our salesman! We love this agency and Randy! They are both very professional and friendly!! They will have return service and will refer friends!!
Krista was great and will recommend her to my family and friends
The service was excellent and the staff were professional and courteous as I ( we ) waited for the vehicle to be serviced. I would be honored to send my family and friends to Douglas Nissan.
(Translated by Google) Well (Original) Bien
We went in the Nissan dealership wanting a vehicle, and walked out owning a Brand New 2021 Nissan and speciall thanks to salesman Randy Glass for helping us! This is the very first time we’ve ever gotten a Brand New vehicle and we are in Love with it! Thank you again!!!!
I purchased an Altima from Douglas Nissan in Bryan/College Station about a year ago and a few weeks ago we had a hail storm come through and my insurance company totaled my car out. I went back to the Nissan dealership in my area and found out that it is no longer Douglas Nissan and it completed showed. I found the Douglas Nissan in Waco and learned that the sales manager Joe Irizarry was who worked with me in Bryan/College Station. My sales consultant Brandon Smith was from the same dealership. Those 2 went ABOVE and BEYOND to help ...
My experience started online with engaging conversation with the sales manager and prompt replies over text. Because of my prequalification, the process jumped a few steps, and all I really needed to finish up was the paperwork at the dealership. Being a family of four and at that moment, only having one vehicle and a wife that worked from home, there was no way for myself to drive to the dealership and somehow manage to drive 2 cars back alone. The sales manager sent a sales representative by the name of Enrique over to pick me up and drive me to ...
We worked with Enrique and Chad West. We had such a fantastic experience! They got me in what I wanted and payments I needed! I will definitely be a return customer!
Service is great and staff are helpful. I’ve been coming here for five years now and will continue to do so.
Bo Ellis is awesome
These guys are serious about selling quality cars. They kept working hard to get the deal that satisfied our needs. No pressure, no games, and no nonsense. I would highly recommend Douglass Nissan to everyone.
The entire staff from Phil in finance to Joe and Chad in sales was exceptional! They took care of me and made me the a great deal on my new Pro-4X Titan!
Chad was great to work with. Made it super painless and a fun experience! My whole family buys cars from Douglas Nissan. It truly is home of the nice guys!
Good experience, except my tires were not at the right pressure when I left.
It was the easiest, fastest, and best experience I've ever had purchasing a vehicle! Everyone I dealt with were very inviting, friendly, and very knowledgeable. It's a comfortable environment. They were able to get the best deal for me.
Krista was great!! My daughter got exactly what she wanted
Douglas Nissan of Waco is my new home to get my Altima maintenance. I fell in love with them after I was able to schedule an appointment online. Yes, they’re website is fully functioning. The icing on the cake was when I got ready to leave. I got in my car with my head still on my body. I don’t know if they moved the seat or not, but I don’t have to spend the rest of the week trying to readjust my seat. The whole process was wonderful!! I made the appointment online. I received reminders ...
Bo (the salesman) helped me get in my dream and car and I can't thank him enough!!! Everyone up there is super polite and made my first time buying a car very easy!
Douglas Nissan is a great place to buy a new car or truck - friendly service & great products!
Truly is “Home of the Nice Guys”! I so much appreciate a hassle free purchase. Quick and easy from beginning to end. Thanks Chad! We’ll be back.
Exceptional, Professional!!!
When my fifteen-year-old car lost its coolant in front of Douglass Nissan, I went straight to their service department. Even though they were booked for the day, they worked me into their schedule. Everyone was so polite and reassuring. I had been thinking of getting a new car anyway, so while the service guys were evaluating my car, Chad West took me to see both new and used cars. There was absolutely no pressure to buy. After consulting with a couple of friends, I decided to buy a new car, rather than pour money into my old car. Chad answered ...
Douglass Nissan of Waco is the place to get a car! They will do everything in their power to make it right for you! Chad West is the guy to contact. Chad made our experience easier, smoother, and way more enjoyable! He cares for his customers!
They did everything in their power to make the experience easier, smoother, and more enjoyable! Chad West is our car guy! Ask for Chad! He will take care of you!
The dealership is always clean and inviting. Chad West was amazing and able to locate exactly what I was looking for. This is my second vehicle from Chad.
Very good service!! Friendly and helpful
This was our second experience with Douglass Nissan and it was every bit as good as the first. Thank you Chad West for all your help. You represent the dealership with great professionalism
Great experience. I was able to do everything via text message and came in signed paperwork and drive away pretty quick. Go see Brandon Smith.
I really enjoy visiting with Chad Evans. If I could give him 10 stars I would, and then some. He always takes very good care of me. He represents "good guys".
Just bought our second vehicle from Randy. Great place, great salesman!!
Douglas Nissan is really the home of the nice guys. I am extremely happy with the service I received. Chad West is outstanding salesman. I bought a second new Nissan rogue sport sv from him. The staff was very friendly also.
Krista was the best sales experience I have ever had. She was courteous and efficient to my time. I have owned 7 Nissans none from Waco although living here with all this was due to old ownership. She have changed my mind! I have a great history with the service Dept and Scott Parish. Helpful, kind and makes getting car service done at your store not a chore but more of a pleasant visit.
We were throughly surprised at Chad’s selling technique. He was very through and went over several car options without absolutely zero pressure. Very refreshing. We enjoyed our experience and would buy another vehicle from Chad again.
Was not expecting a video from the mechanic showing my vehicle during their assessment. Very pleased
