Customer Testimonials

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DealerRater Jan 30, 2024

I appreciated the no pressure tactics at Douglass Nissan. My sales person Chad was letting me make all the decisions about the vehicle I test drove without pressuring me to buy.

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DealerRater Jan 30, 2024

The staff is professional, knowledgeable, friendly and respectful. The financing is easy. I have bought 3 Rogues through them and I have loved each one. The service is the very best all around.

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DealerRater Dec 31, 2023

I had a wonderful experience at the Douglass Nissan of Waco dealership. The service could not have been better, and I appreciated the welcoming environment more than I can say.

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DealerRater Dec 29, 2023

Chad West is my go-to guy. He is always professional, informative and takes his time with me. The service department is great. Takes care of everything and has a great waiting room.

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DealerRater Dec 27, 2023

Great sales experience, would highly recommend Chad as the sales associate of choice! Very knowledgeable and zero pressure!!

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DealerRater Dec 27, 2023

Very nice, very informative, very patient customer service team. I highly recommend this dealership for your new/used vehicle buying ..just all around great place

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DealerRater Nov 30, 2023

This was by far the greatest car buying experience I have ever had! My salesman was Chad West and he was phenomenal! I went in told him what I wanted, what I wanted to pay monthly and he made it happen! It all took less than an hour! I have never been happier!

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DealerRater Nov 29, 2023

The staff there are always friendly and tentative in making sure you are taken care of. Chad West is awesome.

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DealerRater Nov 29, 2023

Chad took the time to listen to our requests. He thoughtfully and carefully searched for the vehicles that would meet our needs. We have now purchased three vehicles from Douglas Nissan. With two more teen drivers we plan to purchase another. The sales department was outstanding. The service department also needs to recognized for their quick and detailed service. We highly recommend Chad and Douglas Nissan.

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DealerRater Nov 29, 2023

Honest dealership with excellent service and responsive long term staff that remembers you and treats you like family.

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DealerRater Nov 14, 2023

I worked with Chad. He was never pushy. He and everyone involved made the process very easy.

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DealerRater Nov 1, 2023

What a great experience! We were looking for our daughter's first car. I had talked with all of the Nissan dealerships in the Austin area and was frustrated with the typical games. Thousands of dollars above MSRP because of "special" dealership add-ons. I called Douglass Nissan and they treated me with genuine respect. They had what we were looking for and didn't try to tack on unnecessary fees and packages. We drove up on a Saturday, test drove the car and bought it on the spot. They delivered on everything they promised and truly went above ...

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DealerRater Oct 31, 2023

Very honest and low pressure car buying experience. The wife is very happy with everything!

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DealerRater Sep 30, 2023

Chad gave great service and great deal on my certified pre owned 2020 Nissan Frontier

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DealerRater Sep 28, 2023

I’ve always had a great experience at Douglass Nissan - Chad West provides excellent customer service and great knowledge of their vehicles!

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DealerRater Sep 28, 2023

Great service and great salesmen. They make you feel like a friend not just a number.

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DealerRater Sep 27, 2023

As soon as i pulled into the dealership and got out of my vehicle, Chad West was outside to help me right away! He did wonderful explaining every detail!!

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DealerRater Aug 10, 2023

Excellent sales experience with Chad and Douglass Nissan. Won’t go any other place for a Nissan!

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DealerRater Aug 3, 2023

Dealership is very nice and clean! Everyone is super friendly as well. The best customer service around in my book. I’ve sure enjoying my nice ride.!

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DealerRater Aug 2, 2023

Chad West was great to work with and the service department has always been great.

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DealerRater Aug 2, 2023

Chad is a great guy that will take good care of you. Great place to get.a new.r8de from.

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DealerRater Aug 1, 2023

Awesome experience with Nissan. Thank you Chad for getting us in the perfect SUV while staying in our budget perimeters.

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DealerRater Jul 30, 2023

Dealerships often seem terrifying, especially for people who haven’t been to one before, but I have never had such a quick and simple car buying experience. I felt very welcomed and got out pretty quick! Chad was an awesome help!

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DealerRater Jul 30, 2023

They worked to get the vehicle I wanted & price in my budget. This is the 5th new vehicle I have purchased from this dealership.

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DealerRater Jul 29, 2023

Chad West and the sales/finance team provide excellent end to end service. The inventory is always strong.

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DealerRater Jul 29, 2023

Absolutely no pressure at This dealership. Great people to work with?”, give them a try.

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DealerRater Jul 29, 2023

I never owned a Nissan until I bought one from Douglass Nissan. I have now purchased a 2017 Rouge, 2020 Murano , 2022 Murano and I just purchased a 2023 Pathfinder. Chad and his sales team were very helpful. I will continue to purchase cars from Douglass Nissan.

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DealerRater Jul 29, 2023

Great people to work with! Chad West was very knowledgeable and made buying a new car easy.

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DealerRater Jul 7, 2023

The BEST hands down!! Friendly! Understanding No pressure salesman Courteous Chad West is the best

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DealerRater Jun 28, 2023

Absolutely amazing, they worked with me and went through everything with me if I had any questions they answered it even after I bought my car they made sure everything was all good and was to my liking 🥳

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DealerRater Jun 28, 2023

The best place to buy a car and Chad is the best sells person ever !!

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DealerRater Jun 22, 2023

I trust this service department with my life and my multi-brand fleet. Sorry guys, you're stuck with me, my sh$%box cars, and my increased credit limit on my credit card. As long as I have a fleet, you'll have plenty to do.

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DealerRater May 30, 2023

Great service! Chad West was super kind and helpful!! He went above and beyond to get us into our new rogue!

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DealerRater May 29, 2023

Best dealership ever, the process was smooth and Chad is the best! Definitely will recommend to my friends.

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DealerRater May 27, 2023

These folks were great to work with. Friendly and knowledgeable. Had just what I was looking for in a mid-sized SUV. Chad answered all of my questions.

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DealerRater May 26, 2023

This was our first trip to Douglass Nissan to look at trucks. We had called and talked to the sales manager and he referred us to Chad West. Upon our arrival, we were greeted by Chad who had several trucks lined up for us to look at. After looking at the truck that we would eventually buy, Chad shared all about the truck and away we went on a test drive. Once back at the dealership we started the discussion about the purchase Easy peasy. Chad was not only professional, but very personable and we consider him a friend. Want ...

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DealerRater May 26, 2023

chad west is very helpful & professional entire car buying experience was very easy and professional.

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DealerRater May 26, 2023

Our salesman Chad West was the best!! Great service also! Thank you for a great truck buying experience.

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DealerRater May 26, 2023

Douglas Nissan has been great! I just purchased my 4th vehicle from them. They always make sure I get exactly what I want. They do not pressure you but they listen to make sure you get what you want and need.

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DealerRater May 26, 2023

My visit to Douglas Nissan Dealership was great with the help of Chad by giving us all the information that we needed to make an easy car purchase. Thank you Chad

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DealerRater May 15, 2023

Made purchasing a vehicle very easy and pleasant. All details were handled professionally and smartly. Very knowledgeable and all questions were answered and vehicle functions explained and demonstrated.

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DealerRater Apr 29, 2023

Really good experience! Very easy and helpful people. Chad walked me through the whole process and was very patient and helpful throughout. Thanks guys!

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DealerRater Apr 28, 2023

I’ll, simply, say this…Their motto is “The home of the nice guys”. That motto is perfect for Douglass Nissan. I could not be more pleased with all my dealings with them and I’ll be buying my next vehicle from Chad again.

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DealerRater Apr 28, 2023

Douglas Nissan of Waco is very professional and everyone goes out of their way to help you.

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DealerRater Apr 28, 2023

Douglass Nissan of Waco is very professional and got me in my dream vehicle the same day!

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DealerRater Apr 27, 2023

I had the best time picking my new car. The person showing us the cars didn't push us or trick us into getting a car. He told us about the vehicle and was honest with us. Told us everything we were looking for before he pushed us inside to get a credit score. It was a very great experience. I would recommend my friends and family to go to this dealership.

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DealerRater Mar 30, 2023

Chad was extremely helpful and knowledgeable. This is the 2nd car I bought from him.

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DealerRater Mar 29, 2023

I thought I was going to leave without a car and I bought one at the end.

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DealerRater Mar 29, 2023

Immaculately clean dealership, friendly staff. Have bought 3 vehicles from my favorite salesperson, Chad West. Great service and follow-up

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DealerRater Mar 28, 2023

Shopped other dealerships for a new car for my Mom and realized this was the right choice. My salesman was Chad West, he was knowledgeable and very helpful. The service department is great too.

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DealerRater Mar 28, 2023

They know their stuff. Always ask if I have any questions or need a clarification on anything on my car.

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DealerRater Mar 28, 2023

Enjoyed our experience with our sales man. He was very knowledgeable about the vehicle we purchased. Would do business with him again.

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DealerRater Mar 1, 2023

I just want to say a HUGE THANK YOU to Nissan Douglass of Waco.I really love my Jeep.In addition,I really really wanted to take the time out to thank Brandon.He was my consultant and he’s so very kind and patient.Very humble,informative and respectful.I would definitely recommend BRANDON.GOD BLESS YOU BRANDON!! Great staff!

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DealerRater Feb 26, 2023

I received superior customer service from Chad West at Douglass Nissan in Waco. He was professional, knowledgeable, thorough, friendly and kind. He was quick to find me exactly what I wanted with no pressure. He took his time with me and met every need I had as a customer. He continues to check in with me to make sure I am satisfied with my vehicle or if I have any questions. When I spoke with the finance department the day I purchased my car, they did not pressure me into anything I didn’t want. I am extremely happy with ...

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DealerRater Feb 25, 2023

Chad is super helpful and a great guy to work with, this was my second purchase with him.

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DealerRater Feb 25, 2023

Douglass Nissan is my choice for shopping for a vehicle. They are professional, knowledgeable and supportive. I have always felt comfortable there. The friendly sales people and reliable service department are great.

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DealerRater Feb 25, 2023

I will only buy a car from Chad he is the best. Great customer service.

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DealerRater Feb 25, 2023

Awesome service, Chad and team are dedicated and service driven. Overall nice experience. Thank you Loyd

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DealerRater Feb 25, 2023

My mom, daughter, and I walked in was immediately greeted and I love that! Chad West was amazing through the whole process of me getting my car. He didn’t force me into anything I didn’t want and listened to what I had to say. He was also very patient with me, I like to have my mom’s opinion on something like this and she had left for a little bit, there was no rush to sign anything or for him to have an answer right then and there. 10/10 I would give more than just a 10!!

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DealerRater Feb 1, 2023

This is a very reliable dealership. I'm driving my third Nissan from Douglass Nissan . Wouldn't go anywhere else! As long as Chad West is there to take care of our needs!

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DealerRater Jan 29, 2023

No pressure sales. They are very knowledgeable about their autos. Looking for a new ride call Chad West!

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DealerRater Dec 30, 2022

Excellent experience and no pressure. Chad was very helpful answered all our questions. We told him what we were looking for and he delivered. We love our Nissan Kicks.

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DealerRater Dec 6, 2022

He was so helpful. My daughter loves her car. All around great experience I’m so glad we went and we will for sure be back.

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DealerRater Nov 26, 2022

Love Chad he has taken care of our family through several purchases. Staff is always friendly and helpful. Service has alway been fair in pricing and any services needed.

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DealerRater Nov 22, 2022

My three most recent vehicles were purchased from Douglass Nissan; specifically from Chad West. We have always received excellent customer service both during the purchase and also from the service department.

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DealerRater Nov 21, 2022

The dealership has great management and an experienced and knowledgeable sales team. Their finance department is top notch. Overall a great car buying experience.

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DealerRater Nov 21, 2022

The Salesman that waited on me is extremely knowledgeable Chad is great to work with

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DealerRater Oct 27, 2022

Best car buying experience we’ve ever had. Would recommend this dealership to anyone and will definitely make future purchases there. Our salesman was very knowledgeable and not pushy at all. “Home of the nice guys” is a very fitting slogan for the Waco dealership. Joe and Chad are the best!

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Google Oct 22, 2022

I believe the service performed is good but the wait for standard service of Oil Change is very slow.

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Google Oct 16, 2022

Always great!

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Google Oct 14, 2022

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Google Oct 11, 2022

I never have an issue with going there to get my car serviced. They are always so friendly and helpful

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Google Oct 8, 2022

Got a flat near by and it was the closest place in Google for tire shop. Granted I waited about 2 hours but they patched it up for free.

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Google Oct 8, 2022

Chad is always professional and helpful. Will purchase future cars from him

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Google Oct 6, 2022

I came on my lunch hour. Looked at two vehicle options with a very knowledgeable salesperson, Bo. He ran the numbers but I ran out of time. I texted a few questions and Bo responded quickly. After work, I returned and left with my car in about 30 minutes. This was as painless of an experience as I could have hoped for. I love my new car.

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Google Oct 5, 2022

Douglas Nissan is great!! Service, as always, has been a positive experience. Thanks.

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Google Oct 4, 2022

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Google Oct 4, 2022

Service was awesome, they had me in and out.

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Google Oct 3, 2022

Chad West was a consummate professional through out the entire purchase process! I will definitely return my business, as well as, recommend others to Douglas Nissan!

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Google Sep 30, 2022

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Google Sep 26, 2022

Ray is the man!!

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Google Sep 24, 2022

The easiest car buying experience I’ve ever had! Salesman, Neftali Rosado, was so informative and made my whole experience more than I could ask for.

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Google Sep 23, 2022

I highly recommend Douglass Nissan of Waco. Everyone there is friendly and knowledgeable. We have bought our last 5 cars there and they go above and beyond to meet your needs. Chad was our salesperson 3 of those times and I also highly recommend him.

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DealerRater Sep 22, 2022

My second purchase was just as smooth as my first. Chad West is an amazing salesperson. He was helpful, profession, and found exactly what I was looking for, with no pressure to purchase. I recommend anyone looking for a new vehicle head to Douglas Nissan and ask for Chad West.

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DealerRater Sep 22, 2022

They are fantastic. Everyone is super nice, and they have great customer service! Great company

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DealerRater Sep 22, 2022

My salesman Chad was awesome! He took his time and helped me find the right vehicle. Definitely will be back to see him for future autos!

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Google Sep 16, 2022

after a routine service visit a problem with a shock absorber was found. When a replacement shock was sent it did not fit, Douglas Nissan sent a man to a dealership 30 miles away to get the right shock as soon as the problem was noticed.

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Google Sep 15, 2022

They take care of you and your car and they are very fast.

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Google Sep 13, 2022

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Google Sep 9, 2022

I would like to Thank Chistopher Richards and the team. Very very Professional they went above and beyond to get my car back working. Christopher came to my house and got my car started for me on his lunch break. Douglass Nissan of Waco THANK YOU for giving me the best experience

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Google Sep 7, 2022

Great people and service.

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Google Sep 5, 2022

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Google Sep 3, 2022

Best dealership around Waco super nice and friendly ask for Jim

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Google Sep 3, 2022

awesome experience with the service center. highly recommend

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Google Sep 2, 2022

All personal was very knowledgeable.

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Google Aug 31, 2022

Very nice visit. No problems.

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Google Aug 30, 2022

No problems

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DealerRater Aug 27, 2022

They care about the customers and do not pressure to buy. Upfront, honest, and helpful

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Google Aug 27, 2022

Service Department was fantastic. Got my truck fixed and back to me at a fair price and time required as promised. They even provided a loaner so I didnt miss a meeting. I will buy my next truck HERE.

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Google Aug 26, 2022

Home of the nice guys


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